AvaTrade Customer Care
2.8|113 reviews
Responds in 617 hours 36 min
JA-S
Justin Anker - Simmons
1 reviews | Active since Member
09 Jul 2025, 14:48
DO NOT TOUCH AVATRADE
I have no choice but to give 1 star. I would give minus 20 stars if i could!!! They have made withdrawing my money dam near impossible!!! They tell me draw funds into an account, i try to initiate a withdrawal into that account, only to be told that is the wrong account!!!!
Last time i tried to withdraw funds, it looked like it was going through, 12 working days later, i contact them to find out what is going on, they simply cancel the withdrawal, and say wrong account details!!!!!! They have been an absolute nightmare!!! I have contractors to pay, interest to pay and they keep F##KING me around non stop!!!!
I made FORMAL REQUESTS for information regarding my account, and they refuse to do as asked!!! Which as i understand it breaks the regulations of a registered FSP, plus they certainly DO NOT have the clients best interests in mind!!! Which as i understand it is also AGAINST the regulations of an FSP!!!! Plus by not adhering to a FORMAL REQUEST for information they have also broken FAIS act!!!
And as i understand it, this should lose them their FSP license as well as they should be liable for massive fines!!!! And as i will be reporting them to the FCSA and the Central bank of Ireland, you may want to get your funds out ASAP!!!!!
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Replies (53)AvaTrade Customer Care's replyOfficial
12 Aug 2025, 14:19Dear Justin Anker - Simmons,
Thank you for your feedback. We believe we have identified a registration within our system based on the username provided here. Our team has already contacted you directly via ticket #1764232 to assist you with the issue you raised.We would also like to confirm that your most recent withdrawal requests were successfully processed.If you have any questions or would like to discuss this matter further, please feel free to contact us at cs@avatrade.com.Warm regards,
The AvaTrade Team
Thank you for your feedback. We believe we have identified a registration within our system based on the username provided here. Our team has already contacted you directly via ticket #1764232 to assist you with the issue you raised.We would also like to confirm that your most recent withdrawal requests were successfully processed.If you have any questions or would like to discuss this matter further, please feel free to contact us at cs@avatrade.com.Warm regards,
The AvaTrade Team
Best regards,
AvaTrade Customer Care's reply12 Aug 2025, 14:19
Official
Dear Justin Anker - Simmons,
Thank you for your feedback. We believe we have identified a registration within our system based on the username provided here. Our team has already contacted you directly via ticket #1764232 to assist you with the issue you raised.We would also like to confirm that your most recent withdrawal requests were successfully processed.If you have any questions or would like to discuss this matter further, please feel free to contact us at cs@avatrade.com.Warm regards,
The AvaTrade Team
Thank you for your feedback. We believe we have identified a registration within our system based on the username provided here. Our team has already contacted you directly via ticket #1764232 to assist you with the issue you raised.We would also like to confirm that your most recent withdrawal requests were successfully processed.If you have any questions or would like to discuss this matter further, please feel free to contact us at cs@avatrade.com.Warm regards,
The AvaTrade Team
Best regards,