Review ofAVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society
1.6|308 reviews
Responds in 69 hours 38 min
SB
Simphiwe B
1 reviews | Active since Member
11 Mar 2026, 11:21
Avbob non-payment of funeral claim
My sister had 2 funeral policies at Avbob and sadly passed on on the 01/02/2026. We went to claim and submitted all required documents and the first payment paid. So sinceit was an accidental death so initially it is suppose to be double payout. We then learned that the second payment will be made by the head office after they have done relevant investigations. We call and give the relevant information to the consultant and we are made to wait and listen to the nonsensical advertising that will go on and till the line drops. I called even today and recieved the same treatment.
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Replies (53)AVBOB Mutual Assurance Society's replyOfficial
16 Mar 2026, 06:57Dear SB,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply16 Mar 2026, 06:57
Official
Dear SB,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,