AVBOB Mutual Assurance Society
1.6|2,447 reviews
Responds in 69 hours 38 min
MM
Mondli M
1 reviews | Active since Member
09 Mar 2026, 09:20
Poor service from avbob
Avbob dissointed me big time. My policy was due for cashback on the 1 of March 2026. I app**** for the cashback on the self service portal and uploaded all the required documents..... I got no correspondence from avbob about them receiving the claim.... Today I then get a sms that my policy is due for cashback claim and that I must apply.... What I don't understand is that why am I getting this sms when I already app**** for the cashback. When I call the call center they don't answer and when they do the call is ended abruptly.. I've sent countless emails with the documents bt still silence... I am deeply concerned with the service because I am asking myself what will I do when there's a funeral, am i going to get this service also... Even today I tried calling thier call center and their head office bt my call is ended abruptly.. Avbob must address this issue
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Replies (53)AVBOB Mutual Assurance Society's replyOfficial
11 Mar 2026, 06:10Dear MM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply11 Mar 2026, 06:10
Official
Dear MM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,