Absolute ZERO Service or Feedback

For the last almost 2 years, I have had appalling service from Averda. I request the bin to be emptied, and after ZERO feedback on delays, multiples calls from myself, it still takes about 6 weeks before we get service.

With COVID affecting many businesses, I always gave them the benefit of the doubt, even with the constant level of frustration. However, it is now 2022, and it again took 5 weeks for them to service our bin. I was furious and decided they had had enough opportunities to improve their level of service, both the waste removal and customer liaising. I sent through a termination of services letter. I ensured I got written and verbal confirmation that they had received and actioned the termination the same day it was sent. Their maximum 30 day cancellation period was coming up, and I followed up once a week with a call to assess the progress of the cancellation. All the person could tell me was that it was underway.

Monday 28th February was D-day. The cancellation period had lapsed and they had been told to uplift their bin by then, as our yard does not have space for theirs and the NEW bin from a different contractor. I have called every day this week. I have called twice today (friday) alone. I have emailed twice this week. NOT A SINGLE PERSON has returned my call or responded to my emails.

There service is horrendous, and I do not recommend using their services ever.