AVG TECH - deducting money without consent.

Money deducted from my account without renewal or consent. I have started 08:12 this morning to TRY and communicate with AVG w.r.t money deducted from my account and it is now 12:17. It is an amount of R399 and gave reference numbers which I gave to all consultants. I managed to save as scrip conversation. After4 drop internet communication with 4 different consultants , lines keep on dropping. I can assure you that there is wrong with my WIFI. When speaking with a consultant se question same answer...I am like g ghost on the system. The one consultant said to me "now that you have it, use it for this year and no renewal next year" I am thoroughly disappointed in their, big "company" assistance.