Refund policy.

I made a booking to stay here for one night, for 8 April to 9 April, unfortunately I had to cancel my trip due to my two autistic boys not coping with me travelling. They have a cancellation policy, but according to booking.com there is no refund, yet on the website it does not state that.

Attached the screenshot of their webpage after my booking was made and paid.

This is daylight robbery.

I demand that my R 550.00 be paid back, if you have any knowledge of autism and autistic children's challenges you will understand, and this during autism acceptance and awareness month.

I am a author of the chapter Autism and the Law in the book Autism: Perspectives from Africa, it is actions like this that grossly discriminate against parents with children with neurodevelopmental challenges.

This is disgusting.