TD
Thersia Du Toit Smit
Active since Apr 2014
32
Reviews
0
Industries
Reviews
32 reviews17 months ago
MCD no fun...
I decided to try out buying on the MCD app, for pick up yesterday, used my rewards and ordered some more stuff. When it came to payment I paid using my capitec account. The amount was deducted and the rewards points also gone. But the app returned that the transaction did not go through and asked me again to pay, it also said Durbanville MCD is offline.
0 replies
17 months ago
Credit Heaven not Axxess(ible)....
I have been struggling with axxess, I make payments, sometimes mistakingly more than due, and on occasion twice for a month, yet they never reflect credit or even take it into account when sending the invoice, the extra payments just 'disappear', then the line gets suspended when you realize there is credit and not make payment in the hope that the credit did not just 'disappear'. My line is downgraded, by myself, I receive a statement with a 0 balance, thereafter one with a 975 balance due for 30 Nov, yet I still receive notifications that the higher subscription is due. Then you pay the 975 for the 100/100 line, and they suspend your line.... Not answering any communication. So now I paid what was due for a 100/100 line for November although the invoice say it is due 30/11, and I have no wifi, will I get credit for the day or two without wifi, proportionally or will my 'credit' appear. You request a statement and they send you another persons statement, POPI much, so how do I know they did not send my personal information to someone else. Yet here I am, no wifi, but paid for, wondering when I will receive a response, or service for what I paid for. Just like axxess proportionally calculating the 1-3 November access debit to 1000/250 line, I am now wondering if the 7-8 November of lack of service will also be proportionally credited to my account, and also wondering if the extra payments is still in debit or credit heaven... And when it will reflect on my invoice. My Internet is off. Suspended. But I paid.
53 replies
48 months ago
No delivery
I ordered items which I did not receive with no explanation or feedback.
74 replies
53 months ago
Bad bad bad.....
QC142635 I have send the proof of payment through pop@vodacom.co.za more than 40 times and no response, August account was paid through the app but is not allocated to my account.
159 replies
55 months ago
Fraud
Paid my account in August and they still deny that they received payment have send proof 10 times already
106 replies
61 months ago
Refund policy.
I made a booking to stay here for one night, for 8 April to 9 April, unfortunately I had to cancel my trip due to my two autistic boys not coping with me travelling. They have a cancellation policy, but according to booking.com there is no refund, yet on the website it does not state that. Attached the screenshot of their webpage after my booking was made and paid. This is daylight robbery. I demand that my R 550.00 be paid back, if you have any knowledge of autism and autistic children's challenges you will understand, and this during autism acceptance and awareness month. I am a author of the chapter Autism and the Law in the book Autism: Perspectives from Africa, it is actions like this that grossly discriminate against parents with children with neurodevelopmental challenges. This is disgusting.
0 replies
66 months ago
Vumatel and Axxess lies and incompetence
Hi Thersia Your service has been cancelled, you will need to contact your ISP to be reconnected. image.png Show quoted text Show quoted text I do not understand they blame you and say it is on your side, that my line was cancelled. They received my payment for my service confirmed they already received it on the 25th and now say it is you that cut my service. Show quoted text OK, I demand to know now what is going on, someone is lying to me. Vuma say you cancelled my service and you say Vuma cancelled my service. In the meantime I have paid for a service that I can not use, this is denial of service, for which I paid, I had to incur data costs now, could not work, my grade 11 son can't access his school, which is online, his constitutional right to education is infringed, my two younger boys also do online schooling and need to access their school tomorrow. I need to work and that is also online. My Grade 11 son is writing online exams tomorrow morning and we don't have access. So who is going to re-imburse me for the time I have paid for but did not have access due to your incompetence? Who is going to re-imburse me for the data I now had to use since last night 8pm. RE-instate my service immediately. This is really **** customer service
53 replies
66 months ago
Axxess and Vumatel lies
Hi Thersia Your service has been cancelled, you will need to contact your ISP to be reconnected. image.png Show quoted text Show quoted text I do not understand they blame you and say it is on your side, that my line was cancelled. They received my payment for my service confirmed they already received it on the 25th and now say it is you that cut my service. Show quoted text OK, I demand to know now what is going on, someone is lying to me. Vuma say you cancelled my service and you say Vuma cancelled my service. In the meantime I have paid for a service that I can not use, this is denial of service, for which I paid, I had to incur data costs now, could not work, my grade 11 son can't access his school, which is online, his constitutional right to education is infringed, my two younger boys also do online schooling and need to access their school tomorrow. I need to work and that is also online. My Grade 11 son is writing online exams tomorrow morning and we don't have access. So who is going to re-imburse me for the time I have paid for but did not have access due to your incompetence? Who is going to re-imburse me for the data I now had to use since last night 8pm. RE-instate my service immediately. This is really **** customer service
0 replies
77 months ago
Funeral Policy Scam
Dear reader , My mother took out a policy with them 20 years ago , paid over R10,000 in premiums ,the death value is R3000.00 She died at age 97 and i am her son wanting to claim . They have noted her as the beneficiary of her own policy !! can you imagine that she must claim after her death . They refuse to pay the benefit to the executor as they need a LOA . no one wants to issue this as the policy now vests in the estate . All delaying tactics , the poor lady[body] is lying in the freezer at AVBOB , they refuse to cremate before they are paid , what a lot of nonsense , the bereaved family are thrown to the wolves . The LOA can only be issued after 15 days after lodging the death with the Master. They faield to appoint a proper benificiary and now is blaming the dead person for not doing this. CRAZY LOT I will not trust them with one cent let alone my burial C J Fourie. Johan Fourie
0 replies
77 months ago
Funeral Policy Scam
Dear reader , My mother took out a policy with them 20 years ago , paid over R10,000 in premiums ,the death value is R3000.00 She died at age 97 and i am her son wanting to claim . They have noted her as the beneficiary of her own policy !! can you imagine that she must claim after her death . They refuse to pay the benefit to the executor as they need a LOA . no one wants to issue this as the policy now vests in the estate . All delaying tactics , the poor lady[body] is lying in the freezer at AVBOB , they refuse to cremate before they are paid , what a lot of nonsense , the bereaved family are thrown to the wolves . The LOA can only be issued after 15 days after lodging the death with the Master. They faield to appoint a proper benificiary and now is blaming the dead person for not doing this. CRAZY LOT I will not trust them with one cent let alone my burial C J Fourie sheriff2@iafrica.com Johan Fourie
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
8 (25%)
1 Star
23 (71.875%)