Avios disappointed

Good day

I received an email stating the Avios Rewards Program will come to an end. It gave me an option of transferring my Avios points to my BA Executive Club account, however this is not possible as for some reason the link does not work.

I have been phoning +27214 277 555 and it's either no one picks up or it says to phone back during office hours. I am phoning during office hours and no one picks up!!

I do find this very unfairly as I have only refueled at a BP and the only choice you give me is to transfer my points to a BA Executive Club account. Sadly I do not see myself flying anywhere in the near future and therefore I feel you as the Avios Group should give an option to transfer my points to a Pick 'n Pay Smart Shopper account as this would be more rewarding for me.

In essence it sounds like you as BP and Avios just made money out of clients and now you stop a rewards program where you do not compensate your customers fairly.

Hence I feel Avios should reward their loyal customers to give them an option either the points back in monetary value or Pick n Pay Smart Shopper points.

I do sincerely hope someone will call me back.

Warm regards

Francois ********** **********