FV
Francois E
Active since Oct 2013
13
Reviews
0
Industries
Reviews
13 reviews66 months ago
Very dodgy company
After 3 months Rawson Properties still failed to pay back my deposit. As a last resort I had to proceed with legal action against them. I have never come across such a business where even Head Office fails to assist to pay back my deposit. Unprofessional, unreliable and not very trustworthy! Incompetent too! They make no effort whatsoever!
0 replies
80 months ago
British Airways Comair
Since 7 amay 2019 I have been struggling to resolve a refund. Up to date I have made numerous attempts to make contact, but no one comes back to me with a clear answer! You state you have "fare rules" that you apply, but when I question it or ask for this policy they cannot answer me! So this is "UNFAIR!" This is really unpleasant, unprofessional and pathetic! I trust someone will actually do their job and get into contact to resolve my refund! When we make bookings online, you expect your money immediately! But once you make a mess up, you make customers wait for months unnecessarily!!
0 replies
84 months ago
Sale reverse
I have been trying to get hold of sterkinekor since the 3rd of May 2019. The call centre does not answer and no one responds to emails. I have been charged twice on the same day and I am struggling to reverse this sale from Sterkinekor.
56 replies
90 months ago
Avios points transfer
Good day I received an email stating the Avios Rewards Program will come to an end. It gave me an option of transferring my Avios points to my BA Executive Club account, however this is not possible as for some reason the link does not work on the Avios site. I have been phoning +27214 277 555 and it's either no one picks up or it says to phone back during office hours. I am phoning during office hours and no one picks up!! I do sincerely hope someone will call me back from BA who will be able to assist me with regards to this matter. Warm regards Francois
0 replies
90 months ago
Avios disappointed
Good day I received an email stating the Avios Rewards Program will come to an end. It gave me an option of transferring my Avios points to my BA Executive Club account, however this is not possible as for some reason the link does not work. I have been phoning +27214 277 555 and it's either no one picks up or it says to phone back during office hours. I am phoning during office hours and no one picks up!! I do find this very unfairly as I have only refueled at a BP and the only choice you give me is to transfer my points to a BA Executive Club account. Sadly I do not see myself flying anywhere in the near future and therefore I feel you as the Avios Group should give an option to transfer my points to a Pick 'n Pay Smart Shopper account as this would be more rewarding for me. In essence it sounds like you as BP and Avios just made money out of clients and now you stop a rewards program where you do not compensate your customers fairly. Hence I feel Avios should reward their loyal customers to give them an option either the points back in monetary value or Pick n Pay Smart Shopper points. I do sincerely hope someone will call me back. Warm regards Francois ********** **********
0 replies
91 months ago
Awaiting patiently for debit order reversal.
Due to the VAT increase, my bill for the fixed landline used only for wifi purposes increased. When I went to the Telkom store to get the contract, the Telkom representative did not keep this VAT increase into account and put a credit limit on my debit orders. The limit that she had put in, was according to the price of the contract before the VAT increase. Hence 3 months down the line, my connection gets cut off. In order to reinstate my connection, I now had to pay in R250 reconnection fee. I did not agree with this reconnection fee since to me it does not make sense to put a debit limit on a fixed landline that will only be used for wifi, hence no extra charges can be made. Since I am not trained by Telkom and believe that companies should deal in the best interest of their clients, I listened to the Telkom representative, followed her advice and signed the contract. I filed a complaint with Telkom explaining why the R250 reconnection fee should be waived. I was told that I would receive feedback within 7 working days. After 3 weeks of no response, I picked up the phone and phoned back. A phone call that took 45 minutes before I was connected to someone that could help me. Response: You did not alert us of the fact that you did not want to pay the reconnection fee before we charged you ( ********** 6). Apparently, you need to be a fortune teller to be a customer of Telkom? The same week the billing department called me back, to ask if I wanted to increase the debit limit. I instructed them to do so and asked about feedback on my first complaint regarding the reinstatement fee. She responded that she will credit the amount back into my account. This never happened. Once again I phone Telkom back, on the invoice it is stated that if the reconnection fee is not paid before the end of the month, my connection will be cut off again. I wanted to know if the debit order increase was going to cover this or not. The Telkom operator told me to make an EFT as soon as possible. He ensured me that the debit order increase would not cover. I asked again for feedback on the waiving of reconnection fee hence the second complaint, I haven't received an answer yet ( ********** 7). Today I filed a third complaint after Telkom billed for the amount of my first debit limit + the outstanding amount that I EFT'd + the total amount of my invoice. This adds up to a total of almost 3 times the amount on the invoice. After having spoken to 3 different departments (that all appear to be "on the other side") I finally spoke to an operator in the relevant department, he filed the third complaint ( ********** 7). I feel like it is impossible to actually contact Telkom, when speaking to operators in the call center, no one has responsibility, as soon as the conversation gets serious they connect you to a different department. When you ask to speak to the manager, he/she is never around. When I asked to speak to the complaints department, I was told they cannot be reached since they do not have telephones. When you go into the store no one will help you with any of your questions, the first thing they do is present you with a tablet with a 'call-me-back' form. Please Telkom make this process easier and more convenient for your customers, today you might have a monopoly over the market, but maybe one day another player might join the field. I can only wonder what will happen then.
0 replies
96 months ago
No Confidence
I have read through all the complaints from people having problems with their claims at SBIB. It is really worrying to me as I have put in a simple claim which cannot be resolved after a month. Now what comes to my mind is that what if my car has a breakdown in the middle of nowhere? How long will it take SBIB Consultants to respond in the call center? How long will it take to get help and assistance where I am stuck? And the fact that someone from Standard Bank is responding to the complaints privately and not even in public makes it even worse, it is like they are trying to hide something. Why the secrecy? Make it public as to how you resolve the client's claims and complaints. Keeping things a secret does not give the public confidence in you at all! At this moment I have no confidence what so ever in SBIB. Standard Bank is really not a company I would want to work for because clearly the staff is not in a capable position to do their duties. I am not referring to SBIB only, it is even at the bank tellers itself and with bank consultants as well. Really dissatisfied client Francois
53 replies
96 months ago
Poor Clientele
SBIB has a very poor response time towards their clients. The staff is not very helpful and they take ages to answer at the call center. It's almost 2 months now and still waiting for a claim to be resolved!! (It will probably take 2 months before someone from SBIB responds to this complaint)
106 replies
113 months ago
E-wallet
<p>I topped up my Ewallet on 23 November 2016 and up to date my account was not uploaded with the amount I deposited.</p> <p> </p> <p>I have made numerous attempts to reslove this issue and up to date I get no response from Ithuba Lottery.</p> <p> </p> <p>I have done everything from my side to give information, but Ithuba is not delivering at all from their side.</p> <p> </p> <p> </p>
56 replies
114 months ago
Inconsistancy
<p>I went to Clicks Metlife Plaza, Port Elizabeth to submit a prescription, like I do every month or every 6 months. To my disappointment I was told by the pharmacist on duty, Chi Okfor, that he needs the original prescription.</p> <p> </p> <p>Every month or six months they take the prescriptions, but all of a sudden he refuses to take it. There seems to be inconsistancy at the pharmacy.</p> <p> </p> <p>It is Festive Season and the doctors are closed, so how do I get my medication now due to your neglegence??</p> <p> </p> <p>The pharmacist, Chi Okfor, called my mother madam. To me a madam is the Head of a *****house!!! It is suppose to be ma'am!!!</p> <p> </p> <p>I demand an apology and this issue being rectified due to Clicks having inconsistancy as it seems they only accept prescriptions when it pleases them.</p> <p> </p> <p>I am utterly disgusted on how this matter was handled by the pharmacist!!!!</p> <p> </p> <p> </p>
0 replies
Review Distribution
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1 Star
13 (100%)