IL
Ithuba Lottery
Verified Business
IL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ithuba Lottery is facing widespread frustration across all measurable service areas. Customers report locked accounts, missing winnings, a dysfunctional new website and app, and unreachable support. Recurring 'sequence contains no elements' password errors, FICA verification loops, and unpaid winnings dominate feedback, with many customers questioning the platform's integrity following the November 2025 system overhaul.
TrustIndex
2.6
Ranking
#9
in Betting & Gambling
NPS Score
-67
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Ithuba Lottery is facing widespread frustration across all measurable service areas. Customers report locked accounts, missing winnings, a dysfunctional new website and app, and unreachable support. Recurring 'sequence contains no elements' password errors, FICA verification loops, and unpaid winnings dominate feedback, with many customers questioning the platform's integrity following the November 2025 system overhaul.
The most common complaint about Ithuba Lottery, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. The new website and app launched November 2025 created a verification and access crisis. Password resets fail with 'sequence contains no elements' errors, FICA documents loop endlessly, and accounts remain blocked while wallet funds sit inaccessible for weeks at a time.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day Ithuba Please advise since Friday is your last draw. If it happens I win powerball pr powerball plus should I come to Ithuba offices of Sizekhaya.I have a feeling I am about win since I already played on one of the banking apps . Farewell Ithuba Phanda,Phusha and play
1 reviews | Active since Jan 2020
Good day Ithuba Please advise since Friday is your last draw. If it happens I win powerball pr powerball plus should I come to Ithuba offices of Sizekhaya.I have a feeling I am about win since I already played on one of the banking apps . Farewell Ithuba Phanda,Phusha and play
1 reviews | Active since Jan 2020
Nandumuni Lawrence Bila here... I'm not sure if I'm winning or not but it feels like sometimes my winnings aren't processed accordingly whenever I win sometimes. I play through my Capitec banking App and I usually dont check the results since transactions are done automatically when one plays via their banking App. Just curious
1 reviews | Active since Jan 2020
Nandumuni Lawrence Bila here... I'm not sure if I'm winning or not but it feels like sometimes my winnings aren't processed accordingly whenever I win sometimes. I play through my Capitec banking App and I usually dont check the results since transactions are done automatically when one plays via their banking App. Just curious
1 reviews | Active since Jan 2020
I have money in my wallet but I can't play it or even withdraw it as it keeps telling me that I have pending documents that need to be approved. My documents all show approved on the app. I do not want to lose my money because Ithuba is having issues with their app.
1 reviews | Active since Jan 2020
I have money in my wallet but I can't play it or even withdraw it as it keeps telling me that I have pending documents that need to be approved. My documents all show approved on the app. I do not want to lose my money because Ithuba is having issues with their app.
1 reviews | Active since Jan 2020
I am mad as hell since last Month iv been trying to withdraw my money, i called serveral tym's and iv emailed serval tym's still nothing. What kind of service is this and the due date it's the 25th? I will never recommend to anyone who will be taken from pillar to post for her/him to do the withdrawal 💔💔💔😢
1 reviews | Active since Jan 2020
I am mad as hell since last Month iv been trying to withdraw my money, i called serveral tym's and iv emailed serval tym's still nothing. What kind of service is this and the due date it's the 25th? I will never recommend to anyone who will be taken from pillar to post for her/him to do the withdrawal 💔💔💔😢
1 reviews | Active since Jan 2020
It has been 15 days since waiting for my funds to reflect in my bank to no vail, I have been told to cancel and withdraw again, I did that and now 72 hours later still nothing! I was told to send an email for escalation still nothing! I’m so fustrated with Ithuba playing with me!!!
1 reviews | Active since Jan 2020
It has been 15 days since waiting for my funds to reflect in my bank to no vail, I have been told to cancel and withdraw again, I did that and now 72 hours later still nothing! I was told to send an email for escalation still nothing! I’m so fustrated with Ithuba playing with me!!!
1 reviews | Active since Jan 2020
There appears to be a major bottleneck at Ithuba support . Call centre voicemail or just rings. Emails are unanswered. I have tried to withdraw my funds, many times, without success. My id and address have been verified and double checked bank details provided.
1 reviews | Active since Jan 2020
There appears to be a major bottleneck at Ithuba support . Call centre voicemail or just rings. Emails are unanswered. I have tried to withdraw my funds, many times, without success. My id and address have been verified and double checked bank details provided.
Ithuba Lottery scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Platform Experience (0.8); their weakest is Account Access (0.6). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
Ithuba Lottery has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 95 reviews in the last 12 months. Hellopeter has tracked Ithuba Lottery across 797 total reviews. How is the TrustIndex calculated? →