Ithuba Lottery
1.4|797 reviews
LS
Laila S
1 reviews | Active since Member
22 May 2026, 09:06
Can't withdraw or play out the money in my wallet
I have money in my wallet but I can't play it or even withdraw it as it keeps telling me that I have pending documents that need to be approved. My documents all show approved on the app. I do not want to lose my money because Ithuba is having issues with their app.
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Replies (1)Ithuba Lottery's replyOfficial
22 May 2026, 13:25Thank you for reaching out, and we sincerely apologise for the frustration experienced.
We can confirm that your documents have now been approved. You should therefore be able to proceed with either playing or withdrawing the funds available in your wallet.
Please rest assured that your money will not be lost. Your funds remain safe and available to you in line with the applicable wallet and game rules.
Kindly log in to your account again and try to proceed. Should you still experience any difficulty, please let us know immediately so that we can escalate this for urgent support.
We can confirm that your documents have now been approved. You should therefore be able to proceed with either playing or withdrawing the funds available in your wallet.
Please rest assured that your money will not be lost. Your funds remain safe and available to you in line with the applicable wallet and game rules.
Kindly log in to your account again and try to proceed. Should you still experience any difficulty, please let us know immediately so that we can escalate this for urgent support.
Best regards,
Ithuba Lottery's reply22 May 2026, 13:25
Official
Thank you for reaching out, and we sincerely apologise for the frustration experienced.
We can confirm that your documents have now been approved. You should therefore be able to proceed with either playing or withdrawing the funds available in your wallet.
Please rest assured that your money will not be lost. Your funds remain safe and available to you in line with the applicable wallet and game rules.
Kindly log in to your account again and try to proceed. Should you still experience any difficulty, please let us know immediately so that we can escalate this for urgent support.
We can confirm that your documents have now been approved. You should therefore be able to proceed with either playing or withdrawing the funds available in your wallet.
Please rest assured that your money will not be lost. Your funds remain safe and available to you in line with the applicable wallet and game rules.
Kindly log in to your account again and try to proceed. Should you still experience any difficulty, please let us know immediately so that we can escalate this for urgent support.
Best regards,