AS
Avo SuperShop
Unclaimed Business
AS
AI Review Summary
Based on recent customer reviews, Avo SuperShop faces severe criticism across nearly every aspect of its customer experience. Customers frequently report orders being cancelled after payment due to out-of-stock items, followed by prolonged refund delays lasting weeks or months. Customer support is widely described as unresponsive, with unanswered emails, non-functional phone lines, and unhelpful chatbots. Several reviewers noted issues with rewards points and Greenbacks not being credited. Product quality concerns and failed deliveries further erode trust, with many customers warning others to avoid the platform entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-70
Recommended: Unlikely
Review Distribution
1.4|27 Reviews
Jun '25 - May '26
5(11.5%)
4(0%)
3(0%)
2(0%)
1(88.5%)
5(11.5%)
4(0%)
3(0%)
2(0%)
1(88.5%)
Frequently Asked Questions About Avo SuperShop
Based on recent customer reviews, Avo SuperShop faces severe criticism across nearly every aspect of its customer experience. Customers frequently report orders being cancelled after payment due to out-of-stock items, followed by prolonged refund delays lasting weeks or months. Customer support is widely described as unresponsive, with unanswered emails, non-functional phone lines, and unhelpful chatbots. Several reviewers noted issues with rewards points and Greenbacks not being credited. Product quality concerns and failed deliveries further erode trust, with many customers warning others to avoid the platform entirely.
Avo SuperShop has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. Hellopeter has tracked Avo SuperShop across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Shazia H
1 reviews | Active since Jan 2020
19 Mar 2026, 08:53
Non delivery of phone
As a nedbank client i expected a far better customer experience, however i am sitting here after paying in cash for a Samsung s26 with no delivery and no feedback. Its interesting because they continue to have specials on the phone but no actual delivery of goods Looks like i need to contact the ombudsman
Helpful (0)
|Replies (0)SH
Shazia H
1 reviews | Active since Jan 2020
19 Mar 2026, 08:53
Non delivery of phone
As a nedbank client i expected a far better customer experience, however i am sitting here after paying in cash for a Samsung s26 with no delivery and no feedback. Its interesting because they continue to have specials on the phone but no actual delivery of goods Looks like i need to contact the ombudsman
0
Replies (0)NM
AM
Andre M
1 reviews | Active since Jan 2020
6 Feb 2026, 11:27
Order paid, but cancelled, and refund takes forever!
I placed an order and used Greenbacks as a payment method. The next day I received an email stating that the order had been cancelled. I contacted Avo and they claim that the payment didn't go through, even though the transaction showed on my Greenbacks account when the order was placed. Now they won't refund me in Greenbacks and say I have to wait for up to a week for the Avo credits to be credited to my Avo account. The Avo agent also asked me for a screenshot of the Greenbacks transaction, which I tried to send via their pathetic chat interface, but apparently it never went through. Why can't Avo follow up the transaction that they initiated with Greenbacks themselves? Please get someone that actually cares to contact me and reinstate the order or process the refund ASAP.
Helpful (0)
|Replies (0)AM
Andre M
1 reviews | Active since Jan 2020
6 Feb 2026, 11:27
Order paid, but cancelled, and refund takes forever!
I placed an order and used Greenbacks as a payment method. The next day I received an email stating that the order had been cancelled. I contacted Avo and they claim that the payment didn't go through, even though the transaction showed on my Greenbacks account when the order was placed. Now they won't refund me in Greenbacks and say I have to wait for up to a week for the Avo credits to be credited to my Avo account. The Avo agent also asked me for a screenshot of the Greenbacks transaction, which I tried to send via their pathetic chat interface, but apparently it never went through. Why can't Avo follow up the transaction that they initiated with Greenbacks themselves? Please get someone that actually cares to contact me and reinstate the order or process the refund ASAP.
0
Replies (0)FG
Franz G
1 reviews | Active since Jan 2020
27 Jan 2026, 20:22
Poor customer support
Support service of this online store is non-existent. I logged a query on the 16th of January, 10+ days later the only response I get is that their team is looking at it. I am trying to purchase a product on their site when there's clearly an issue. I contacted my bank, as instructed by them, who confirmed my cards are in order and working fine. They are yet to respond on the last two emails I sent. tried contacting them on the number online - greeted by a robot directing me to the app. At this stage this company is preventing me from spending my rewards points - they simply don't seem to care. In a world where the online experience is what sets you apart from the competition, Avo does not make the cut.
Helpful (0)
|Replies (0)FG
Franz G
1 reviews | Active since Jan 2020
27 Jan 2026, 20:22
Poor customer support
Support service of this online store is non-existent. I logged a query on the 16th of January, 10+ days later the only response I get is that their team is looking at it. I am trying to purchase a product on their site when there's clearly an issue. I contacted my bank, as instructed by them, who confirmed my cards are in order and working fine. They are yet to respond on the last two emails I sent. tried contacting them on the number online - greeted by a robot directing me to the app. At this stage this company is preventing me from spending my rewards points - they simply don't seem to care. In a world where the online experience is what sets you apart from the competition, Avo does not make the cut.
0
Replies (0)PN
Purshiville N
1 reviews | Active since Jan 2020
12 Jan 2026, 18:37
Bad servicing leads to unhappy clients
Experience is very bad. made 2 orders. was very impressed with the quick delivery and quality of the products ordered. I then went and did another order which unfortunately was an incorrect product I ordered. I then went to log a return request for the product. and after waiting numerous days for feedback via email they say it's outside of the cooling off period after they took forever to reply on the email. I informed them and expressed my disatisfaction and they simply just ignored my email. now im sitting with a tablet cover that I paid R2500 for and cant do anything with it.
Helpful (0)
|Replies (0)PN
Purshiville N
1 reviews | Active since Jan 2020
12 Jan 2026, 18:37
Bad servicing leads to unhappy clients
Experience is very bad. made 2 orders. was very impressed with the quick delivery and quality of the products ordered. I then went and did another order which unfortunately was an incorrect product I ordered. I then went to log a return request for the product. and after waiting numerous days for feedback via email they say it's outside of the cooling off period after they took forever to reply on the email. I informed them and expressed my disatisfaction and they simply just ignored my email. now im sitting with a tablet cover that I paid R2500 for and cant do anything with it.
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Replies (0)TP
MH
Martin H
1 reviews | Active since Jan 2020
3 Jan 2026, 08:54
Lost over R4800 worth of Voyager miles here and support is appalling
Be warned, Avo is a hopeless waste of your valuable time. I redeemed 121,850 Voyager miles on their site 5 days ago and these were instantly debited from my SAA Voyager account. But on the other side, I've received absolutely nothing in terms of Avo points which are supposed to be worth R4,874. It is impossible to reach them on the phone number advertised 0860 100 833 - they just have a recorded message that tells you to use their chatbot or email "to experience the world class service" - what a joke!! Messages to the chat are never answered. There is basically ZERO support. I even tried calling their business support number 0860 910 400 in the hope of reaching a human who could do something. But all I got was the same cheesy hold music repeated for 40 minutes and no one ever answering the call! Eventually I got a response from their email support with lots of excuses about technical/network issues but NO points credited to my account and no commitment of WHEN this might happen. I responded to ask them to just credit my account manually in the meantime so I can complete my purchase and then they can always reverse it if the original transaction is ever completed. Of course I got no further response at all. These guys are just experts at passing on their internal problems to customers - no concept of customer service at all.
Helpful (0)
|Replies (0)MH
Martin H
1 reviews | Active since Jan 2020
3 Jan 2026, 08:54
Lost over R4800 worth of Voyager miles here and support is appalling
Be warned, Avo is a hopeless waste of your valuable time. I redeemed 121,850 Voyager miles on their site 5 days ago and these were instantly debited from my SAA Voyager account. But on the other side, I've received absolutely nothing in terms of Avo points which are supposed to be worth R4,874. It is impossible to reach them on the phone number advertised 0860 100 833 - they just have a recorded message that tells you to use their chatbot or email "to experience the world class service" - what a joke!! Messages to the chat are never answered. There is basically ZERO support. I even tried calling their business support number 0860 910 400 in the hope of reaching a human who could do something. But all I got was the same cheesy hold music repeated for 40 minutes and no one ever answering the call! Eventually I got a response from their email support with lots of excuses about technical/network issues but NO points credited to my account and no commitment of WHEN this might happen. I responded to ask them to just credit my account manually in the meantime so I can complete my purchase and then they can always reverse it if the original transaction is ever completed. Of course I got no further response at all. These guys are just experts at passing on their internal problems to customers - no concept of customer service at all.
0
Replies (0)TS
Tyrese S
1 reviews | Active since Jan 2020
22 Dec 2025, 17:24
Poor customer service and Turn around times overall
Honestly the worst customer experience I had received. 6 emails in (during the course of a week) , not 1 reply… Delivery date continues to extend time after time and refunds for incorrect items don’t get processed . It’s been a month. I’m opting for a refund….. This just serves as a honest review and a form of constructive criticism…
Helpful (0)
|Replies (0)TS
Tyrese S
1 reviews | Active since Jan 2020
22 Dec 2025, 17:24
Poor customer service and Turn around times overall
Honestly the worst customer experience I had received. 6 emails in (during the course of a week) , not 1 reply… Delivery date continues to extend time after time and refunds for incorrect items don’t get processed . It’s been a month. I’m opting for a refund….. This just serves as a honest review and a form of constructive criticism…
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Replies (0)