Insurance ****

Two days ago I purchased travel insurance from AXA Insurance for my upcoming visa appointment today. They took the money off of my card and never sent through the insurance certificate or policy number. I tried chatting to their online assistant who was very rude and said I would have it by this morning in time for my appointment. Today I still have not received anything and have had to purchase new travel insurance so that my visa request does not get rejected. I emailed the company and have still not heard a word from them. Do not purchase insurance with AXA, they will take your money and not deliver their services.