Appalling Customer Service Experience

I'm extremely disappointed with the customer service I received from this company. I subscribed to their WiFi service on December 31st, 2024, and was expecting a reasonable waiting period for my SIM card to arrive.

However, the experience that followed was nothing short of infuriating. After multiple follow-ups, my order was finally processed on January 2nd, 2025. When I asked the customer service agent about the delivery timeline, I was told it would take 3-6 days.

I questioned this delay and requested to change my shipping address to my workplace. The agent assured me that I would receive my parcel on January 3rd, 2025. However, this proved to be a blatant lie.

When I called to follow up on January 3rd, I was told that the parcel would actually arrive on January 7th, 2025. I reluctantly accepted this new timeline and had the agent update my shipping address.

Fast forward to January 7th, 2025, at 4:00 PM, I called the customer service again to confirm if I would receive my parcel that day. After waiting for 10 minutes, I provided my reference number and was put on hold for an unacceptable 30 minutes.

The lack of transparency, constant delays, and blatant dishonesty from the customer service agents have left a sour taste in my mouth. I would not recommend this company to anyone.