SR
Shanay R
Active since May 2024
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Allows unauthorised charge on virtual card
I bought something online, realized no goods were coming, and raised a dispute with FNB (Still waiting for feedback as their turn around time is 30 days) Two weeks later, another unauthorised transaction hit my account. I didn't log in, approve, or get notified. Worse, it was on my virtual card where CVV changes automatically—how did the supplier pull this off? FNB's security is a joke: disputes drag on and virtual cards aren't safe.
112 replies
14 months ago
Disputed Transaction and Poor Service
I'm extremely disappointed with the service I received from FNB regarding a disputed transaction. On 1 Feb 2025, an unauthorized transaction was initiated from my account. I immediately contacted FNB, but was told I couldn't dispute it because it was pending. After the transaction processed, I tried to dispute it on the app, but the option wasn't available. A consultant advised me to email debitcarddisputes@fnb.co.za. I emailed on 6 Feb 2025 and received an automated response promising a resolution within 5 days. It's now been over 5 days, and I've received no feedback or resolution. The transaction has also disappeared from my app history
53 replies
14 months ago
Avoid Axxess at all cost!!!
I'm extremely disappointed with Axxess and would not recommend them to anyone. It took them almost a month to deliver my SIM card, and by the time it arrived, I had already switched to a different service provider. To make matters worse, I never even got to use their services or take the SIM card out of its packaging, yet they're still billing me. When I tried to cancel my prepaid plan, they informed me that they would only cancel it at the end of the March which would mean another month's deduction , and since I'm canceling before the 6-month mark, they're charging me an additional R499 for early cancellation. This is unacceptable, especially considering I never used their services. Axxess's poor customer service, lengthy delivery times, and inflexible cancellation policies have left a sour taste in my mouth. If you're considering using their services, I'd strongly advise against it.
0 replies
15 months ago
Appalling Customer Service Experience
I'm extremely disappointed with the customer service I received from this company. I subscribed to their WiFi service on December 31st, 2024, and was expecting a reasonable waiting period for my SIM card to arrive. However, the experience that followed was nothing short of infuriating. After multiple follow-ups, my order was finally processed on January 2nd, 2025. When I asked the customer service agent about the delivery timeline, I was told it would take 3-6 days. I questioned this delay and requested to change my shipping address to my workplace. The agent assured me that I would receive my parcel on January 3rd, 2025. However, this proved to be a blatant lie. When I called to follow up on January 3rd, I was told that the parcel would actually arrive on January 7th, 2025. I reluctantly accepted this new timeline and had the agent update my shipping address. Fast forward to January 7th, 2025, at 4:00 PM, I called the customer service again to confirm if I would receive my parcel that day. After waiting for 10 minutes, I provided my reference number and was put on hold for an unacceptable 30 minutes. The lack of transparency, constant delays, and blatant dishonesty from the customer service agents have left a sour taste in my mouth. I would not recommend this company to anyone.
0 replies
15 months ago
Appalling Customer Service Experience
I'm extremely disappointed with the customer service I received from this company. I subscribed to their WiFi service on December 31st, 2024, and was expecting a reasonable waiting period for my SIM card to arrive. However, the experience that followed was nothing short of infuriating. After multiple follow-ups, my order was finally processed on January 2nd, 2025. When I asked the customer service agent about the delivery timeline, I was told it would take 3-6 days. I questioned this delay and requested to change my shipping address to my workplace. The agent assured me that I would receive my parcel on January 3rd, 2025. However, this proved to be a blatant lie. When I called to follow up on January 3rd, I was told that the parcel would actually arrive on January 7th, 2025. I reluctantly accepted this new timeline and had the agent update my shipping address. Fast forward to January 7th, 2025, at 4:00 PM, I called the customer service again to confirm if I would receive my parcel that day. After waiting for 10 minutes, I provided my reference number and was put on hold for an unacceptable 30 minutes. The lack of transparency, constant delays, and blatant dishonesty from the customer service agents have left a sour taste in my mouth. I would not recommend this company to anyone.
0 replies
18 months ago
Disappointing Experience with Alex Forbes Online Portal and Customer Support
I'm extremely frustrated with the Alex Forbes online portal and customer support. Every time I attempt to reset my password, the system claims it's been updated, but upon logging in, it fails to recognize my credentials. The automated phone system promises a callback, but I've yet to receive one. Furthermore, the WhatsApp line is often "temporarily closed," leaving me without assistance. The constant technical issues and lack of effective support have made it impossible for me to access my account. I expect a more efficient and reliable service from a reputable company like Alex Forbes.
53 replies
24 months ago
Appalling Customer Service Experience!
I'm extremely disappointed and frustrated with the customer service I received. Initially, the consultant was helpful, but that's where it ended. I had to constantly follow up on my issues, and when I requested a number to escalate my concerns, I was met with silence. Feedback? Forget about it! I was told to wait for 8-10 days, but even that wasn't honored. I had to follow up again, and when I challenged their response, they simply ignored me, despite me referencing previous communications. To add insult to injury, trying to call customer service directly is a nightmare. Be prepared to wait on hold for an eternity! Overall, the lack of accountability, poor communication, and disregard for customers' time is shocking. I expect much better from a company that claims to value its customers.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)