VF
Volkswagen Financial Services
Verified Business
VF
Volkswagen Financial Services
Verified Business
12 Reviews (last 12 months)
Responds in 1 hour 42 min
AI Review Summary
Based on recent customer reviews, Volkswagen Financial Services faces significant criticism across multiple areas. Customers consistently report unanswered emails and a lack of meaningful responses to queries about loan balances, settlements, and overpayments. Complaints highlight unauthorized debits, delayed refunds, and disputes over payments not being acknowledged. Several reviewers raise concerns about forced insurance charges and alleged sharing of personal information with third parties in violation of POPIA. Warranty and dealership coordination issues further compound frustration, with customers feeling ignored despite repeated attempts to seek resolution.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
1h 42mReply Time
-100 NPSUnlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 1 hour 51 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
1 hour 42 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 1 hour 51 min
Review Distribution
1.3|12 Reviews
May '25 - Apr '26
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
Frequently Asked Questions About Volkswagen Financial Services
Based on recent customer reviews, Volkswagen Financial Services faces significant criticism across multiple areas. Customers consistently report unanswered emails and a lack of meaningful responses to queries about loan balances, settlements, and overpayments. Complaints highlight unauthorized debits, delayed refunds, and disputes over payments not being acknowledged. Several reviewers raise concerns about forced insurance charges and alleged sharing of personal information with third parties in violation of POPIA. Warranty and dealership coordination issues further compound frustration, with customers feeling ignored despite repeated attempts to seek resolution.
Volkswagen Financial Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 1 hour 51 min. Hellopeter has tracked Volkswagen Financial Services across 142 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMT
Mathunye T
1 reviews | Active since Jan 2020
30 Jan 2026, 12:38
Poor Service
I'm very disappointed with the treatment I'm getting from VW. My vehicle was still under warranty when I had a breakdown on the 6th of December 2025. On the 9th of December I towed the vehicle to VW Groblersdal. Ever since then I have never gotten any update with regards to the vehicle. Every time I call for update am being promised that they will call me back... On the 16th of January I went to VW Groblersdal personally to check on the progress of the car, i found out that nothing was done on the vehicle since it's arrival. They refused to offer me a courtesy vehicle till to date!! I went on to call the sales person who assisted me during the purchase of the vehicle, He tried his level best to get hold of Groblersdal, they promised him that the will commnunicate with me but nothing! I went on to write a complain to support@vwconnect.co.za still no response!! Yet I keep on paying the installement
Helpful (0)
|Replies (0)MT
Mathunye T
1 reviews | Active since Jan 2020
30 Jan 2026, 12:38
Poor Service
I'm very disappointed with the treatment I'm getting from VW. My vehicle was still under warranty when I had a breakdown on the 6th of December 2025. On the 9th of December I towed the vehicle to VW Groblersdal. Ever since then I have never gotten any update with regards to the vehicle. Every time I call for update am being promised that they will call me back... On the 16th of January I went to VW Groblersdal personally to check on the progress of the car, i found out that nothing was done on the vehicle since it's arrival. They refused to offer me a courtesy vehicle till to date!! I went on to call the sales person who assisted me during the purchase of the vehicle, He tried his level best to get hold of Groblersdal, they promised him that the will commnunicate with me but nothing! I went on to write a complain to support@vwconnect.co.za still no response!! Yet I keep on paying the installement
0
Replies (0)KR
Khomotso R
1 reviews | Active since Jan 2020
7 Jan 2026, 07:51
Disappointed in poor communication from Volkswagen finance
I'm still waiting for a proper response for the email i sent on 31 December 2025. Please assist with a summary of the total amount paid for the vehicle loan, in addition, please indicate how much I have paid towards the interest for the vehicle loan. All I received was a statement NOT a response to my question. I sent a follow up email without any response.
Helpful (0)
|Replies (0)KR
Khomotso R
1 reviews | Active since Jan 2020
7 Jan 2026, 07:51
Disappointed in poor communication from Volkswagen finance
I'm still waiting for a proper response for the email i sent on 31 December 2025. Please assist with a summary of the total amount paid for the vehicle loan, in addition, please indicate how much I have paid towards the interest for the vehicle loan. All I received was a statement NOT a response to my question. I sent a follow up email without any response.
0
Replies (0)MB
Mike B
1 reviews | Active since Jan 2020
2 Jan 2026, 09:47
Professional Service Received
I want to take this time to say thanks to Sanele( Lady) for her hard work. I called them because my debit was not debited. She went all out to make sure that the debit goes off same time. I am glad to have spoken with her. Not forgetting Katlego who also helped me with directing my call to Sanele( Collection department).
Helpful (0)
|Replies (0)MB
Mike B
1 reviews | Active since Jan 2020
2 Jan 2026, 09:47
Professional Service Received
I want to take this time to say thanks to Sanele( Lady) for her hard work. I called them because my debit was not debited. She went all out to make sure that the debit goes off same time. I am glad to have spoken with her. Not forgetting Katlego who also helped me with directing my call to Sanele( Collection department).
0
Replies (0)KR
Khomotso R
1 reviews | Active since Jan 2020
3 Dec 2025, 07:09
Having a loan with VW finance it's a nightmare.
Dealing with VW finance is just pathetic. I sent them an email requesting clarity on the last date and the last amount to be paid. In addition I have been paying advance amounts on my vehicle loan, so I wanted to get clarity as to what happens to that amount and balloon when I finish paying the remaining premium amount.They sent settlement and statement. None of those documents explain what I asked. I sent emails twice, then I still get the 2 documents.
Helpful (0)
|Replies (0)KR
Khomotso R
1 reviews | Active since Jan 2020
3 Dec 2025, 07:09
Having a loan with VW finance it's a nightmare.
Dealing with VW finance is just pathetic. I sent them an email requesting clarity on the last date and the last amount to be paid. In addition I have been paying advance amounts on my vehicle loan, so I wanted to get clarity as to what happens to that amount and balloon when I finish paying the remaining premium amount.They sent settlement and statement. None of those documents explain what I asked. I sent emails twice, then I still get the 2 documents.
0
Replies (0)TZ
NM
Nomhle M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
****
made a payment using payfast through their website and I received a confirmation proof from payfast. Now they claim that they did not receive the payment, i then forwarded the payment to them but they still dont acknowledge it since its not in PDF form.
Helpful (0)
|Replies (0)NM
Nomhle M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
****
made a payment using payfast through their website and I received a confirmation proof from payfast. Now they claim that they did not receive the payment, i then forwarded the payment to them but they still dont acknowledge it since its not in PDF form.
0
Replies (0)AM
Akani M
1 reviews | Active since Jan 2020
10 Oct 2025, 05:15
Vw payback my money
So i wrote off my car and my account was settled. VWFS still debited me and I'm here begging for a refund. Please pay me back my money. Your consultants keep saying it's coming, like what nonsense is this? It's been way more than 7 working days. This is such an inconvenience
Helpful (0)
|Replies (0)AM
Akani M
1 reviews | Active since Jan 2020
10 Oct 2025, 05:15
Vw payback my money
So i wrote off my car and my account was settled. VWFS still debited me and I'm here begging for a refund. Please pay me back my money. Your consultants keep saying it's coming, like what nonsense is this? It's been way more than 7 working days. This is such an inconvenience
0
Replies (0)NN
Nandipha N
1 reviews | Active since Jan 2020
30 Jul 2025, 09:28
Horrible Customer service
I have had the worst, horrible Customer service ever at Volkswagen SA- Pinetown branch in KZN
Helpful (0)
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Nandipha N
1 reviews | Active since Jan 2020
30 Jul 2025, 09:28
Horrible Customer service
I have had the worst, horrible Customer service ever at Volkswagen SA- Pinetown branch in KZN
0
Replies (0)