Not getting my issue resolved

Terrible customer service.. consultants are no help whatsoever!!!! iv had "Please can you try connecting to the internet now and revert to us" for 12 times.Speak to them on whatsapp and they ghost u. No response like give me 10 minutes il revert..NOTHING..Just quiet.I get calls saying okay il have to escalate this ..Im still waiting.Its like they respond to tickets just so that the ticket shows answered I know I worked with ticket system in insurance as well.. nothing is resolved.Its a week that im waiting on my port or NAT setting to be fixed.Please can I get EMAIL clarification as to what is going on? Is someone actually going to help me?