Rip off

I bought a voucher for 10 laser lipo just before locked down in 2020 and couldn’t do anything cause of lockdown. 2021 I went for 4 sessions then we had a lock down again. When I called to finish my session they gave me an attitude saying I’ve forfeited my voucher. I’ve been there several times and I’ll find the place locked due to load shedding. I called several time without n answer and eventually when they respond they tell me It has expired. I made my colleagues and mom buy the voucher, clearly theirs are forfeited too. I’m not happy with the service from them. They don’t respond to mails when you want to set an appointment. Immature service