Unhappy customer

Very disappointing experience. Total lack of communication and the staff just don't seem to care about the delays. My dishwasher broke 19 Dec, they said R400 call out, which I was happy to pay. Sadly my technician was a driver that unplugged my machine and took it way. This is not a call out fee, this is a collection fee, so be sure to confirm before you agree. From then, I called twice a week, asking for a quote and when they could fix it. Not even an attempt at an excuse, just that they are waiting for the part. Eventually 31st Jan, I was given a quote and that the machine would be delivered on Sat 1st Feb. Needless to say, they were a no show. When I called on Monday, no reason, no apology. When they delivered, they'd squashed the outlet pipe and when I ran it, my kitchen was flooded. I spoke to Louis the owner, I told him that he needs to jack up his staff and their attitude. He offered to fix the outlet pipe, but I was so done with dealing with them, I declined. A month and a half of pure frustration. I cannot believe Midea chose this business as their agents.