Appalling curtomer care service

The most pathetic service ever, they sent me this sms “Dear B3 Member with policy number CCBKO00345 underwritten by Clientele, there is great news, B3 as your broker has identified an alternative policy to your existing Clientele policy. RMA Life is offering B3 customers a funeral policy that offers you the same cover limit at the same premium but no premium increase for the first 12 months of your policy coming into effect. There will be no waiting period imposed. There are no additional fees.”

However, in September 2025 they started debiting as follows: • R276 by Clientele • R276 by B3 (for the supposed RMA Life policy) This has resulted in duplicate deductions of R276 per month from my account since September 2025 and I only noticed now. I have sent messages to Clientele and B3 beginning of Feb, no one bothered to respond. They are the worst!