Useless gift bag option on the Babies R Us online platform

A pregnant friend set up an online registry for her baby shower gifts, listing items from Babies R Us.The Babies R Us site is very helpful, and even asked if the item I'm ordering is a gift. I selected the gift bag option (an additional R39.90) and filled in the wording for the card. This option is only available for delivery, so instead of picking it up at the store (for free), I selected same day delivery (for R85). Needless to say, the item arrived without the gift bag and card. What if I had sent this straight to my friend? When I called the call centre, they said that the gift bag comes from a different place (not from the store) and is only available for the 2-5 day delivery option. Also, the items won't be placed in the gift bag, it will be a separate item as part of the delivery. I fail to see how this adds any benefit??? Babies R Us need to learn from Netflorist how to deliver gifts!