Baby Buggz Pram Problems

We bought the Triplicuty pram last year at the expo. First problem we had was the pram was suppose to have a leather handle it had a sponge handle. After sorting this out and now only been using the pram for 5months the right side is stuck so the pram can't fold. I emailed and complained and they replied giving me instructions on how to fold my pram!!! OMW obviously I know how to fold my pram, like what the hell. Replied saying I know how to fold it but the right side can't fold. They said I must courier it to them and if they can't find the warranty card we have to pay for our pram to be fixed. So now I have to pay courier and "pay" for my new pram to be fixed. So now for how long do I need to be without a pram. It's so difficult to be without a pram!!! I would seriously suggest other prams. We wanted the Nula but liked the leather handle on baby buggz but we do wish we went with Nula.