Baby City Loch Logan Mall, Bloemfontein

with my request for a refund for returning an item at baby city loch logan mall, the cashier (very polite as always) in the presence of her manager, Puleng, advised that they did not have cash on hand and i should come at lunch time for my refund. They were both advised that i did not have my original slip and i requested for it to be tracked via my rewards card. The manager had this pompous, yet cold and unfriendly look on her face and did not greet when i greeted her. She later telephonically calls me to tell me she wont assist without a receipt after i specifically mentioned that i did not have one previously. the issue here is not even the lack of the slip - her manner of engagement with customers is totally rude, with a tone of entitlement and dismissive 'boss' title. I made her aware of her tone, and instead became worse, which is when i decided to rather go back to work and abort my conversation with her, as i was not going to waste my time and subject myself to such disrespect. There is a difference between being assertive and being dictatorial and imperious. Puleng is a poor reflection of this store, especially since every other employee I always engage with provides pleasant customer service, every single time. hence i shop there repetitively. I will not be making purchases there going forward, with this new appalling service provided by an overbearing manager. She is a total discredit to this store