Very very unproffesional and bad experience!!!

I have always trusted and believed in Babysoft toiletpaperbrand for its consistent quality and have been a loyal customer, avoiding cheaper alternatives due to my belief in this product’s reliability. Unfortunately, the toilet paper I received is defective. The inner roll is misshapen, making it impossible to fit onto a standard toilet roll holder. Additionally, the paper itself is crumpled and poorly packaged, rendering it inconvenient to use. This issue has placed an unexpected burden on me, as I now face the additional expense of purchasing replacement toilet paper and can not put it on the roles holder. I tried contacting Checkers where I bought it and they are not able to assist me. I have been in contact with BabySoft,but the communication on their side is very bad and unprofessional. They only supp**** me with a R114 voucher, where my original product cost R170. The customer service agent , Kenny at Baby Soft was very unprofessional and his tone was aggressively per our telecom when I followed up on my unrep**** emails and asked that his manager Verinique phones me back. What a disgrace.