Babywomb World cannot repair products

Purchased a Babywomb (nannycam). It broke because I dropped it. I bought the item via Takealot. Upon tracing the supplier I was able to get in touch with them and explain what had happened. I was then advised to bring in the items for repairs in a different city. I did that only to have the assistant plug the camera in and she said, if it is broken they cannot fix it! I was shocked, to say the least, I then enquired if they had a technician in-house. The lady explained that the technician will plug the camera... I argued that I was not there to get the item plugged in but needed it to be fixed. You cannot call someone a technician for plugging the camera now really. She said he could FORCE the camera to open because it had no *****s so it "cannot be opened." This was escalating because her answers were very poor. She then told her colleague what the issue was. The colleague went on to say the items are imported and cannot be fixed. The best option would be to purchase another one at R400 less than the normal R1400. I can't believe such a big company does not have a qualified technician for their products. There goes my R1400 down the drain.