A very tiring online experience

I found the process to be unpleasant- Returns and refunds were NOT easy, I had to keep following up the whole process- 6 weeks waiting for the exchange, very little communication from Bacon Bikinis, staff leaving, ladies on leave, all part of the email excuses-when I requested a refund after giving up on ever receiving the return- refund took 8 days to reflect in my account (and I had to email a second time to ask when it will be received?) no ladies, I don’t think this is good service? Even a follow up email to let me know refund was done would have made me feel better about the whole deal.