Disgusting service. Do not trust

Shocking returns and customer service. After waiting a week for someone to get back to me, basically begging and pleading for an answer they respond and organize collection for the return. The item gets collected 10 days ago and today I notice the money is still not in my account. No one bothered to tell me anything either. After contacting they said yes they received it and will be processed soon. So it’s been almost 25 days and I still don’t have my money back??? Will I ever get my money? The business owner Candice makes this company seem like such a safe trusting place but in reality they really are not. You don’t get help. You don’t get your money back. I don’t even have the item. And to top it off, the staff at the Table View shop are so judgy and miserable. I felt very uncomfortable at the store shopping