Very Bad

Dear Cartrack,

I am extremely dissatisfied with the level of service I have been receiving. This has been an ongoing issue, and I can confidently say it is the worst service experience I have had. The problems extend not only to your support but also to the app and camera system, which are unreliable and often not functioning as expected.

I recently sold two vehicles and purchased two new ones. I requested, already last week, that the devices be deinstalled and reinstalled. Despite being promised that the necessary forms would be sent to me, I never received them. This forced me to travel to your Rustenburg office at my own expense, where a staff member assisted us in completing the forms. Even then, head office only contacted us on Monday after we had already requested urgent assistance.

On Thursday, a technician contacted me to arrange the deinstallation. We provided all the required information, including the vehicle location and contact details. However, during the deinstallation process, I continued to receive unnecessary calls—even while the battery was disconnected and the technician was clearly busy on-site. This lack of coordination is unacceptable.

Today, the installation was scheduled, yet again the technician was not given the correct information. This raises a serious concern: why are we required to complete detailed documentation if the information is not being used?

Furthermore, the camera system is highly unreliable. It is often inaccessible, and when it does work, there is no audio unless you speak directly into it, which defeats the purpose. I am paying for a service that consistently fails to deliver.

I would like to know the process for cancelling this service with immediate effect. This is not my first complaint, and I no longer have confidence in your ability to provide an acceptable level of service.

Kind regards,