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Lee

Active since Apr 2025

3

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3 reviews

4 months ago

Very Bad

Dear Cartrack, I am extremely dissatisfied with the level of service I have been receiving. This has been an ongoing issue, and I can confidently say it is the worst service experience I have had. The problems extend not only to your support but also to the app and camera system, which are unreliable and often not functioning as expected. I recently sold two vehicles and purchased two new ones. I requested, already last week, that the devices be deinstalled and reinstalled. Despite being promised that the necessary forms would be sent to me, I never received them. This forced me to travel to your Rustenburg office at my own expense, where a staff member assisted us in completing the forms. Even then, head office only contacted us on Monday after we had already requested urgent assistance. On Thursday, a technician contacted me to arrange the deinstallation. We provided all the required information, including the vehicle location and contact details. However, during the deinstallation process, I continued to receive unnecessary calls—even while the battery was disconnected and the technician was clearly busy on-site. This lack of coordination is unacceptable. Today, the installation was scheduled, yet again the technician was not given the correct information. This raises a serious concern: why are we required to complete detailed documentation if the information is not being used? Furthermore, the camera system is highly unreliable. It is often inaccessible, and when it does work, there is no audio unless you speak directly into it, which defeats the purpose. I am paying for a service that consistently fails to deliver. I would like to know the process for cancelling this service with immediate effect. This is not my first complaint, and I no longer have confidence in your ability to provide an acceptable level of service. Kind regards,

0 replies

16 months ago

Urgent Complaint: Non-Functional Dash Cam & Lack of Support

Dear Cartrack Team, I am writing to formally express my dissatisfaction regarding the ongoing issues with the dash cam installed in my vehicle. Despite having it sent in for repairs, the device continues to exhibit the same problem—it remains non-functional. What is even more concerning is the complete lack of feedback or assistance from your support staff or branches following the repair. I have made several attempts to seek help, but to no avail. This level of service is unacceptable, especially considering that I am paying for a product I cannot use. I would appreciate it if this matter could be escalated immediately. I expect either a proper resolution to this issue or a refund for the service that has not been delivered as promised. Please treat this as urgent and provide a clear response and solution within the next 5 working days. Sincerely,

1 reply

16 months ago

They assist me very well

They assist me very well. And they are very friendly and helpful.

1 reply

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (66.7%)

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