Bad first expierence as a new customer

One item was missing from my order last December and that item was never sent to me even after I called them minutes after receiving my order. I didn't make a big fuss over it and told them to either send me that missing item the next time they're delivering in my area or to give me a coupon for the value of that missing item and neither was done.

Communication isn't the best. My first order was also delivered late and the items I needed were urgently needed. Again, I didn't make a huge deal over, this despite the inconvenience.

I sent them a WhatsApp message on the 19th of December and my message is still unanswered up till now. I don't think I'll buy my baking supplies from them again for the above reasons.