NZ
Nerissa Z
Active since Nov 2022
60
Reviews
0
Industries
Reviews
60 reviews15 months ago
Bad first expierence as a new customer
One item was missing from my order last December and that item was never sent to me even after I called them minutes after receiving my order. I didn't make a big fuss over it and told them to either send me that missing item the next time they're delivering in my area or to give me a coupon for the value of that missing item and neither was done. Communication isn't the best. My first order was also delivered late and the items I needed were urgently needed. Again, I didn't make a huge deal over, this despite the inconvenience. I sent them a WhatsApp message on the 19th of December and my message is still unanswered up till now. I don't think I'll buy my baking supplies from them again for the above reasons.
0 replies
16 months ago
Terrible speed and non-existent customer support
I've been with mweb since 2018 and their Internet speed has always been slow all year round! Changing ISP is too big of a hassle for me so I just stayed with mweb for all these years despite numerous price increases. I did complain about the speed to mweb a year ago and they told me to upgrade my router which I did and the speed was even worse than before. I switched back to the old router and tried dealing with slow Internet but damn, I'm so tired of it. I pay for 100Mbps UP & down and most of the time I don't even get 10 Mbps on the second floor of my house. How can anyone one play video games on 200+ ping? Gaming and streaming is frustrating as heck. I tried logging in today to adjust the channel on the router to see if I can get a better speed and suddenly, It's not accepting my password. I know I have the correct password since I stored it in a secure place and triple checked, making sure I'm typing everything correctly. I tried calling their tech support but it's always impossible to get an agent on the phone. Usually I wait 40+ minutes on the call before my airtime runs out. It's like they have less than a dozen agents working there. I do know people are still on holiday but mweb is always like this regardless of time of year. I even tried chatting to an agent on their app but the chat feature never works. Never got an agent on chat even once. I don't recommend mweb if you're looking for a reliable ISP.
0 replies
16 months ago
Selling old vapes
Second time I ordered a vape from pnp Asap through mr D that was made in 2022. We're going into 2025. Is that even safe? I let you guys know twice now and expected the product to be removed from shelves but today I ordered my favourite vape and I received the same old stock. Please look into this. Usually vapes are good for 12 to 24 months from production date. Anything more than that could be unsafe
0 replies
16 months ago
Spoilt product before expiration date
I bought a fresh cream 2 days ago. It wasn't my first choice but I chose it as a backup in my pnp order since almost all the fresh cream brands I normally use was sold out. I was preparing a dessert for tomorrow and when I opened the cream, the smell was putrid. The smell was literally like barf. It had a layer of thick cream at the top and water that stunk at the bottom. So gross! Yes, I checked the expiration date and the cream still had some time on it and it was never opened until today. First and last time purchasing your products.
0 replies
16 months ago
Always clogged out of box
Sad to say, but this brand doesn't even deserve half a star. Vuse has gone from my favourite to one of my most hated. Quality has consistently been poor after the new pods were introduced. I feel like I throw away money whenever I get vuse vapes. Nowadays, I only ever get vuse vapes if my favourite flavours of ignite and Airpops are sold out. I'm always left disappointed and unsatisfied with vuse. The device feels clogged from the very first pull. I've noticed this with all their vapes but it's especially prevalent in the 700 and 1500 puff vapes. Their vapes also last for 2 days max, even the 1500 puff one, and I'm not a heavy vaper at all( literally vape once or twice a day) . I also get a lot of spit back once the vape is unclogged and I taste oily liquid on my tongue and lips. The vapes get clogged again after the spit back and it's so freakn annoying. Selling such terrible quality isn't okay. Vuse vapes have become a total waste of time and money. Vuse vapes used to be my go-to before their supposedly new and improved pods were introduced. Even the old flavour was so much nicer. The new taste is sickly sweet and makes me feel gross and super thirsty. I hope they improve in 2025 and do away with these new vape pods that are downright awful.
112 replies
16 months ago
Vapes Clogged right out of the box
One of the worst vapes out there and I've tried over 20+ different brands. Quality is always so poor. I feel like I've thrown my money.away whenever I get vuse vapes. I only ever get vuse vapes if my favourite flavours of ignite and Airpops are sold out. I'm always left disappointed and unsatisfied with vuse. The device feels clogged from the very first pull. I've noticed this with all their vapes but it's especially bad in the 700 puff one. Their vapes also last for 2 days max, even the 1500 puff one and I'm not a heavy vaper at all. I vape twice a day and only take 15 to 20 short hits. Vuse vapes are a total waste of time and money. Their vapes used to be good a few years ago but now it's total ****.
0 replies
16 months ago
Driver handed over my parcel to someone else without getting my delivery pin
My parcel was given to an extended family member who was at my house on the day. I had no idea that my order even arrived since the family member forgot to tell me nor did I think my order would be given to someone other than me, without that delivery pin. How can you give my parcel without asking for my delivery pin? If a stranger was waiting outside my house, they probably would've given it to them. This order was a makro order that was cancelled days ago. I was supposed to reject the order upon delivery like makro advised me to do, and I couldn't do that because you guys just gave my parcel away without getting my delivery pin. Now, I have to make a trip to makro for the courier guys negligence. The box also arrived in pathetic condition. Box was not only wet but torn on the sides and covered in black stuff.
0 replies
16 months ago
Handed my order to someone else without asking for my delivery Pin
They handed over my parcel to a family member who was at my house on the day. I had no idea that it even arrived since my family member forgot to tell me. How can you give my parcel without a pin? If all strangers was waiting outside my house, they probably would've given it to them. This order was a makro order that was cancelled. I was supposed to reject the order upon delivery like makro advised me to do and I couldn't fo that because you guys just gave my parcel away without the delivery pin. Now I have to make a trip to makro for the courier guys negligence. The box also arrived in pathetic condition. It was not only wet but torn on the sides and covered in black stuff.
0 replies
16 months ago
Takealot More is complete nonsense. DONT waste your time or money on a subscription
Terrible delivery times even though I'm a paying Takealot More subscriber. Ordered items on the 12th of December, and the delivery date was set to the 22nd of December only after checking out. The system gave me an early date before checking out and minutes later, I see the date change to 22 December. All items in my order were in stock and in my city so what was the hold up? I called within 5 minutes of placing the order to cancel, and they said its not possible at this time, and I have to wait for the delivery sms to cancel, which is utterly ridiculous. Now I must wait for the delivery SMS to cancel and wait some more to be refunded. Frustrated, I reached out to them on Twitter and asked why my delivery is taking so long to arrive if all items were in stock and in my city. In their response, they didn't address the delivery issue at all. They rudely told me to cancel the order once I get the delivery sms, and that was it. I messaged again to ask the reason for the late delivery, and I was ignored. Takealot doesn't respect customers and treats us like jokes and yet we keep using them. I've had so many issues with them this year. I was sent mite infested dog treats at least a dozen times on different occasions. I had issues returning a product that was never used but opened. They never accepted that return even though it carried a 12 month warranty and was within the 30-day hassle free period. I returned the product within a week and they refused to accept the return and then accused me of using the item when I told them I had to open the box to check the item. I then asked for proof of use and dark curly hair was planted on the product. My hair isn't that colour or texture! No one in my house has that hair colour or texture so what the heck? I've also had takealot force me to use 8k credit on their app after I returned a faulty stove that took over 2 months to get checked and refunded. After the return for my stove was finally approved, takealot insisted that they weren't able to refund my card because my bank rejected their deposit and they put that credit on my takealot account instead. I wasn't about to buy a stove from takealot again since the first stove was nothing but problems so I went to my bank to find out if what they're saying is true, and the bank told me that's lies. We have a business, and no client has ever had an issue making payment to me. I then asked takealot for proof of payment like my bank suggested, I do, and they never sent it to me, but suddenly the issue got resolved almost immediately, and they were able to refund my bank account only when I asked to see proof of failed payments. I asked again for the proof of payment, wanting to see these alleged failed deposits, and guess what? They never provided me with that no matter how many times I asked. They only sent me the proof of payment for the successful refund and then ignored the rest of my mails. Takealot has turned into such low lives. I've made the switch to amazon recently, and their delivery is incredibly fast. I also get free delivery most of the time, and my orders arrive within a day or two. The only downside of amazon is the fact that they don't have everything like takealot does. I want a place where I can buy everything from. Hopefully, amazon will improve on that next year.
0 replies
16 months ago
Takealot more is deceptive. Don't waste your money on a subscription!
Terrible delivery times even though I'm a paying Takealot More subscriber. Ordered items on the 12th of December, and the delivery date was set to the 22nd of December. I saw Saturday, expecting it to be for this Saturday, but I was mistaken. Delivery was only the following Saturday. All my items were in stock and in my city. I called to cancel minutes after placing the order, and they said its not possible, and I have to wait for the delivery sms to cancel, which is utterly ridiculous. I literally called after 5 minutes after placing the order to cancel, and now I must wait for the delivery SMS to cancel and wait some more to be refunded. Frustrated, I reached out to them on Twitter and asked why my delivery is taking so long to arrive if all items were in stock and in my city. In their response, they didn't address the delivery issue at all. They rudely told me to cancel the order once I get the delivery sms, and that was it. I messaged again to ask the reason for the late delivery, and I was ignored. Takealot doesn't respect customers and treats us like jokes. I've had so many issues with them this year. I was sent mite infested dog treats at least a dozen times on different occasions. I had issues returning a product that was never used but opened. They never accepted that return even though it carried a 12 month warranty and was within the 30-day hassle free period. How on earth do I check my product without opening the box? I've also had takealot forcing me to use 8k credit on their app after I returned a faulty stove that took over 2 months to get checked and refunded. After the return for my stove was approved, I takealot insisted that they weren't able to refund my card because my bank rejected their deposit. I went to my bank to find out if what they're saying is true, and the bank told me that's lies. We have a business, and no client has ever had an issue making payment to me. I then asked for a takealot for proof of payment. Like my bank suggested, I do, and they never sent it to me, but suddenly the issue got resolved almost immediately, and they were able to refund my bank account only when I asked to see proof of failed payments. I asked again for the proof of payment, wanting to see the alleged failed deposits, and guess what? They never provided me with that no matter how many times I asked. They only sent me the proof of payment for the successful refund and then ignored the rest of my mails. Takealot has turned into such low lives. I've made the switch to amazon recently, and their delivery is incredibly fast. I get free delivery most of the time, and my orders arrive within a day or two. The only downside of amazon is the fact that they don't have everything like takealot does. I want a place where I can buy everything from. Hopefully, amazon will improve on that next year.
0 replies
Review Distribution
5 Star
5 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (1.6666666666666667%)
2 Star
1 (1.6666666666666667%)
1 Star
53 (88.33333333333333%)