Bakers or Breakers.

I recently purchased many bakers brands of biscuits for the Christmas period. So when we have decided to open the Snacktime assorted crackers, I was surprised to see that some of its contents was missing. I did send an email to bakers and the lady from customer care said that she will only replace the missing contents. It never made sense to me just pick up the missing contents of the package from Checkers hyper as I had to drive there which costs me R100 petrol and my time. So I asked her if she could replace the entire box which will be worth the trip. She said that she will have to get permission from her supervisor. What she don't realise is that we as customers experience all their mishaps due to their incompetence. We actually pay the price for their negligence. It's a shame that we have to be a second option to them when we actually support their business and keep their doors open. Guys be aware....don't let businesses like Bakers take advantage of you. If you experience something like this ....make sure they give you a full refund and have them deliver so you don't incur expenses for their product.