Bakos Brothers shocking service and manufacturing

We ordered a couch in the middle of last year which cost just over R65 K. When the couch arrived, it was really badly made, so we complained. Took them about 2 months to come back to us with a solution, which was to replace the couch with a new one. The second one eventually arrived months later and was even worse!!! Took them from beginning of December to the beginning of this year to eventually respond that they would refund us in full. They collected the couch with the promise that the money would be refunded on the day they collected, that was this past Friday. I requested that the accounts department email me proof of payment and nothing. Sent another email on the weekend and i was promised by the Cape Town branch manager that she would request it. Today, i had to send a third email because money not in our account and no proof of payment. Bakos brothers used to have an outstanding reputation and their furniture was of such a high standard. I am really disappointed at the extremely bad manufacturing and even worse their lack of customer service. Very sad indeed.