BS
Bakwena Spa
Claimed Business
BS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Bakwena Spa
Bakwena Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Bakwena Spa across 39 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntombizonke M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:14
Thank you for your service.
My dream Valentine’s Day starts with me waking up like the main character I am, sunlight doing that soft Instagram‑filter glow on my face. I’m greeted with fresh flowers because obviously the universe knows I deserve petals and soft living. The day officially kicks off with a champagne breakfast so sparkling it makes me rethink my life choices, in a good way. Next on the itinerary is a spa session where I am pampered so thoroughly that even my stress decides to resign immediately. Aromatherapy. Massages. Warm towels. My soul practically floats out of the building with a “thank you for your service.” After that, it’s time for a sunset picnic at the most scenic spot imaginable, the kind of place where the sky does that slow orange to pink fade as if it’s auditioning for a perfume commercial. My picnic basket is filled with all my favourites because why compromise on a day created for romance and indulgence. As the stars come out, the final touch is a private fine dining experience. Soft music. A menu that feels like poetry. A dessert that makes my heart sign a peace treaty with calories. Everything elegant, everything thoughtful, everything giving “luxury romance with a sprinkle of magic.” My dream Valentine’s Day is simple. Comfort, beauty, spoils, vibes and a little bit of main character energy from sunrise to starlight.
Helpful (0)
|Replies (0)NM
Ntombizonke M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:14
Thank you for your service.
My dream Valentine’s Day starts with me waking up like the main character I am, sunlight doing that soft Instagram‑filter glow on my face. I’m greeted with fresh flowers because obviously the universe knows I deserve petals and soft living. The day officially kicks off with a champagne breakfast so sparkling it makes me rethink my life choices, in a good way. Next on the itinerary is a spa session where I am pampered so thoroughly that even my stress decides to resign immediately. Aromatherapy. Massages. Warm towels. My soul practically floats out of the building with a “thank you for your service.” After that, it’s time for a sunset picnic at the most scenic spot imaginable, the kind of place where the sky does that slow orange to pink fade as if it’s auditioning for a perfume commercial. My picnic basket is filled with all my favourites because why compromise on a day created for romance and indulgence. As the stars come out, the final touch is a private fine dining experience. Soft music. A menu that feels like poetry. A dessert that makes my heart sign a peace treaty with calories. Everything elegant, everything thoughtful, everything giving “luxury romance with a sprinkle of magic.” My dream Valentine’s Day is simple. Comfort, beauty, spoils, vibes and a little bit of main character energy from sunrise to starlight.
0
Replies (0)RM
RONELLE M
1 reviews | Active since Jan 2020
17 Nov 2025, 16:50
Infinity Wellness Day Spa - Zevenwacht Wine Estate - Suspension of Spa Services
On the 4th of July 2025 I drove to the Infinity Wellness Spa by Bakwena on the Zevenwacht Wine Estate Farm in Kuilsriver and I made a booking and paid in full for spa services. On the morning when I arrived at the Zevenwacht Wine Estate Farm I received a call from the spa informing me that the booking has been cancelled because their staff were on strike. I was told that I would receive an email on which I could either reschedule my appointment at a later date in July, or receive a full refund. I immediately requested a full refund. On the 11th of July 2025, I received an email from an oriongroup address from Dr Sandra Perkins, the Director for Infinity Wellness Spa, which stated that all services were suspended until further notice as they were in the process of selling the business and could not commit to any future bookings, and that possible refunds would be communicated in due course. Dr Sandra Perkins has refused to refund my payment by ignoring my numerous requests and is still selling fictitious spa services for Bakwena Day Spa as their website is up and running again.
Helpful (0)
|Replies (0)RM
RONELLE M
1 reviews | Active since Jan 2020
17 Nov 2025, 16:50
Infinity Wellness Day Spa - Zevenwacht Wine Estate - Suspension of Spa Services
On the 4th of July 2025 I drove to the Infinity Wellness Spa by Bakwena on the Zevenwacht Wine Estate Farm in Kuilsriver and I made a booking and paid in full for spa services. On the morning when I arrived at the Zevenwacht Wine Estate Farm I received a call from the spa informing me that the booking has been cancelled because their staff were on strike. I was told that I would receive an email on which I could either reschedule my appointment at a later date in July, or receive a full refund. I immediately requested a full refund. On the 11th of July 2025, I received an email from an oriongroup address from Dr Sandra Perkins, the Director for Infinity Wellness Spa, which stated that all services were suspended until further notice as they were in the process of selling the business and could not commit to any future bookings, and that possible refunds would be communicated in due course. Dr Sandra Perkins has refused to refund my payment by ignoring my numerous requests and is still selling fictitious spa services for Bakwena Day Spa as their website is up and running again.
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Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
28 Aug 2025, 11:09
Sandra Perkins/Infinity Spa stole my money!
I booked and paid in full for a full spa, 2-hour game drive and accommodation. I got an email literally 2 days after paying saying that the spa is closing down. When I arrived, nothing was paid for, but the bookings were there... Since then, there has been no indication of refunds, and I keep getting a generic response with a letter to creditors attached. Keep getting through to a lady named Dessy on the number that was provided, but she has been trained on what to say and she is very rude and dismissive. It has now been over a month of hearing her voice! Sandra Perkins is MIA with our money....
Helpful (0)
|Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
28 Aug 2025, 11:09
Sandra Perkins/Infinity Spa stole my money!
I booked and paid in full for a full spa, 2-hour game drive and accommodation. I got an email literally 2 days after paying saying that the spa is closing down. When I arrived, nothing was paid for, but the bookings were there... Since then, there has been no indication of refunds, and I keep getting a generic response with a letter to creditors attached. Keep getting through to a lady named Dessy on the number that was provided, but she has been trained on what to say and she is very rude and dismissive. It has now been over a month of hearing her voice! Sandra Perkins is MIA with our money....
0
Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
28 Aug 2025, 11:06
Sandra Perkins/Infinity Spa a bunch of ****mers!
I booked and paid in full for a full spa, 2-hour game drive and accommodation. When I arrived, nothing was paid for but the bookings were there... I got an email literally 2 days after paying saying that the spa is closing down. Since then, there has been no indication of refunds, and I keep getting a generic response with a letter to creditors attached. Keep getting through to a lady named Dessy on the number that was provided, but she has been trained on what to say and she is very rude and dismissive. Sandra Perkins is MIA with our money....
Helpful (0)
|Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
28 Aug 2025, 11:06
Sandra Perkins/Infinity Spa a bunch of ****mers!
I booked and paid in full for a full spa, 2-hour game drive and accommodation. When I arrived, nothing was paid for but the bookings were there... I got an email literally 2 days after paying saying that the spa is closing down. Since then, there has been no indication of refunds, and I keep getting a generic response with a letter to creditors attached. Keep getting through to a lady named Dessy on the number that was provided, but she has been trained on what to say and she is very rude and dismissive. Sandra Perkins is MIA with our money....
0
Replies (0)JM
Justine M
1 reviews | Active since Jan 2020
5 Aug 2025, 14:14
The Stole my money!!! Stay far away!
STAY AS FAR AWAY AS YOU CAN!!! They knew that they were going to close their doors yet 4 days prior to that-they DID NOT inform me and were very happy to take my money!!! Now I can’t get any answer from Sandra Perkins who is apparently the CEO of that department. I have seen so many people complaining and no one gets back to them. (With the same issue as mine). They are ******
Helpful (0)
|Replies (0)JM
Justine M
1 reviews | Active since Jan 2020
5 Aug 2025, 14:14
The Stole my money!!! Stay far away!
STAY AS FAR AWAY AS YOU CAN!!! They knew that they were going to close their doors yet 4 days prior to that-they DID NOT inform me and were very happy to take my money!!! Now I can’t get any answer from Sandra Perkins who is apparently the CEO of that department. I have seen so many people complaining and no one gets back to them. (With the same issue as mine). They are ******
0
Replies (0)NP
Noel P
1 reviews | Active since Jan 2020
6 Jan 2025, 17:05
Bakwena Spa Zewenwacht refuse to let me book.
Good luck trying to make a booking. They respond once on email after you send 7 emails, call, reach out on WhatsApp etc. Then they refuse to reply to your email and let you make a booking. Useless.
Helpful (0)
|Replies (0)NP
Noel P
1 reviews | Active since Jan 2020
6 Jan 2025, 17:05
Bakwena Spa Zewenwacht refuse to let me book.
Good luck trying to make a booking. They respond once on email after you send 7 emails, call, reach out on WhatsApp etc. Then they refuse to reply to your email and let you make a booking. Useless.
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Replies (0)KK
Keletso K
1 reviews | Active since Jan 2020
20 Dec 2024, 07:27
Highly recommend
The spa was amazing and it offers a truly relaxing experience with its serene atmosphere, professional staff, rejuvenating treatments and snacks in between. From the welcoming ambiance to the soothing massages, every detail is designed to promote relaxation and wellness. Highly recommended for anyone looking to unwind and recharge ☺️
Helpful (0)
|Replies (0)KK
Keletso K
1 reviews | Active since Jan 2020
20 Dec 2024, 07:27
Highly recommend
The spa was amazing and it offers a truly relaxing experience with its serene atmosphere, professional staff, rejuvenating treatments and snacks in between. From the welcoming ambiance to the soothing massages, every detail is designed to promote relaxation and wellness. Highly recommended for anyone looking to unwind and recharge ☺️
0
Replies (0)AL
Azreal L
1 reviews | Active since Jan 2020
20 Dec 2024, 06:53
These people will truly not care about you.
We really should start adding 0 star reviews, my parents booked this spa trip so they can relax and celebrate 25 years of being together and raising us kids, my mother has a necklace which she has never taken off- it is a heart necklace which I teethed on as a baby and it still bares the teeth markings of this. Whilst relaxing during her well deserved neck scrub my mother's necklace mysteriously disappeared off her neck. She has worn this for so long that she didn't even notice until she got home, we as a family have tried NUMUROUS times to get into contact with absolutely anyone at this spa and NO ONE has made contact with us, their phone message claiming calls are important is an utter lie as no one phones you back. There is no way for this necklace to have fallen off, and even if it had fallen why does it take over 48 hours at this point for them to get back to you? When I used my secondary number to pretend to make a booking it took mere minutes to respond but you ignore someone who is attempting to get a sentimental item back? One that is worth more than anything money could ever by someone?
Helpful (0)
|Replies (0)AL
Azreal L
1 reviews | Active since Jan 2020
20 Dec 2024, 06:53
These people will truly not care about you.
We really should start adding 0 star reviews, my parents booked this spa trip so they can relax and celebrate 25 years of being together and raising us kids, my mother has a necklace which she has never taken off- it is a heart necklace which I teethed on as a baby and it still bares the teeth markings of this. Whilst relaxing during her well deserved neck scrub my mother's necklace mysteriously disappeared off her neck. She has worn this for so long that she didn't even notice until she got home, we as a family have tried NUMUROUS times to get into contact with absolutely anyone at this spa and NO ONE has made contact with us, their phone message claiming calls are important is an utter lie as no one phones you back. There is no way for this necklace to have fallen off, and even if it had fallen why does it take over 48 hours at this point for them to get back to you? When I used my secondary number to pretend to make a booking it took mere minutes to respond but you ignore someone who is attempting to get a sentimental item back? One that is worth more than anything money could ever by someone?
0
Replies (0)