RM
RONELLE M
Active since Apr 2024
2
Reviews
0
Industries
Reviews
2 reviews5 months ago
Infinity Wellness Day Spa - Zevenwacht Wine Estate - Suspension of Spa Services
On the 4th of July 2025 I drove to the Infinity Wellness Spa by Bakwena on the Zevenwacht Wine Estate Farm in Kuilsriver and I made a booking and paid in full for spa services. On the morning when I arrived at the Zevenwacht Wine Estate Farm I received a call from the spa informing me that the booking has been cancelled because their staff were on strike. I was told that I would receive an email on which I could either reschedule my appointment at a later date in July, or receive a full refund. I immediately requested a full refund. On the 11th of July 2025, I received an email from an oriongroup address from Dr Sandra Perkins, the Director for Infinity Wellness Spa, which stated that all services were suspended until further notice as they were in the process of selling the business and could not commit to any future bookings, and that possible refunds would be communicated in due course. Dr Sandra Perkins has refused to refund my payment by ignoring my numerous requests and is still selling fictitious spa services for Bakwena Day Spa as their website is up and running again.
0 replies
24 months ago
My Experience With LEC Marketing
I contacted Leonie at LEC Marketing in August 2021 to create a website for me through which I could sell short online courses. I chose them because I believed that they had experience with integrating a learner manager system with a website. The website was done in September 2022 but there were issues with the integration of the LMS into the website. This was resolved with the help of the LMS IT helpdesk. LEC at this time offered me a mobile app for my website which I purchased. In June 2023 I informed LEC that the mobile app could not be accessed. LEC shifted the blame for this to the company who has from the beginning hosted my domain, but they eventually resolved the issue. In August 2023 I informed LEC that learners were unable to leave reviews on the website. Alex claimed that updates were needed to sort out this issue, but it was not resolved. In February 2024 I had issues with a rate limit on the site which interfered with the integration. Once again blame for this issue was passed to the hosting company. Alex then claimed that they needed to reinstall WooCommerce and that the PHP the website was running on was outdated and was a security risk. Leonie at LEC then informed me that if they design a website for me but I do not give them the domain business to host my site then they are no longer obligated to assist me, but they would help me if I moved my hosting to them. Then I would receive free of charge updates and maintenance. Leonie then offered to assist me at an unaffordable rate per hour with no guarantee on how long it would take to resolve issues. At no point in all our dealings was an after-service agreement discussed with me. After this Leonie copied legal@lecmarketing.co.za to email correspondence and I was informed that I should refer to the service I paid for as this would be all I would receive. I concurred that legal would be best, but they then agreed to hand over the administration of my website to me. I then turned my attention to the transfer of my mobile app. Leonie informed me that they would only transfer the app to me once I provided them with my developer account. I am not an IT person and I had to quickly learn what this was but eventually I had a developer account. On 8 April 2024 Daniel asked for access to my developer account and said he ‘would take it from here’. On 15 April 2024 I received a WhatsApp message from Daniel with instructions on how to transfer my app. When I told him that I did not understand what to do I was informed that he would draft a handover report which I could take to another development company or follow a legal route. LEC Marketing is currently still the site administrator of my website and mobile app.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)