Infinity Wellness Day Spa - Zevenwacht Wine Estate - Suspension of Spa Services

On the 4th of July 2025 I drove to the Infinity Wellness Spa by Bakwena on the Zevenwacht Wine Estate Farm in Kuilsriver and I made a booking and paid in full for spa services.

On the morning when I arrived at the Zevenwacht Wine Estate Farm I received a call from the spa informing me that the booking has been cancelled because their staff were on strike. I was told that I would receive an email on which I could either reschedule my appointment at a later date in July, or receive a full refund. I immediately requested a full refund.

On the 11th of July 2025, I received an email from an oriongroup address from Dr Sandra Perkins, the Director for Infinity Wellness Spa, which stated that all services were suspended until further notice as they were in the process of selling the business and could not commit to any future bookings, and that possible refunds would be communicated in due course.

Dr Sandra Perkins has refused to refund my payment by ignoring my numerous requests and is still selling fictitious spa services for Bakwena Day Spa as their website is up and running again.