Danger at Bakwena Toll gates

On 03/01/2025, travelling West on the Bakwena N4 highway on my motorcycle. Doornpoort Mainline west toll gate. The boom opened, and I proceeded but before I could pass the boom gate, it closed on top of my head. Since I do have an E-tag, it should not have closed again. My helmet was damaged and I completed an incident form at the toll gate. A week later, I finally got hold of a lady named Ilze Kleynhans. She admitted negligence after looking at the recorded footage. Apparently, that specific lane is not suitable for motorcycles and that an appropriate sign should have been displayed. After many promises I still don't have any payment for damage caused to my Arai helmet. It should not happen to anyone. I could've been injured badly