Dreadful service & attitude

Our outdoor table & chairs were damaged in a storm. I need to buy another set before Xmas & insurance has agreed to pay. Insurance however needs a quote on a letterhead, so I asked the supplier of the table & chairs for a letter giving the price. When I called, I was told to email (no problem), & then emailed as requested.<br> Heard nothing, so followed up with a call the next morning. Another person said Shirley would call back & I asked that she check her email, thinking she may not have seen it. Was told no problem. I followed up telecom with another email & received reply saying \please wait". Waited 3 days and just called again to find out when I can expect quote. Have now been told that they \""don't do quotes\"". I clarified all I need is a letter saying what the price of the items are"