CJ
Cathy J
Active since Jul 2009
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
💥BEWARE
💥BWARE! I had an “emergency” hysterectomy by Dr Du Buisson. Now it turns out that it wasn’t necessary. I suspect he just wanted to bill my medical aid for gain. I never realised doctors did such things - now I’m led to believe it’s relatively common practice by some docs. Before undergoing ANY surgery with this Doc, do yourself a favour and get a second opinion from a gynae not linked with the hospital.
0 replies
84 months ago
Worst National Bank - They can't help you! Incompetence and indifference abounds ....
If I could give FNB a minus, I would - a BIG BIG minus. I have been a FNB client since I was around 12, and I am now ... let's just say I was born late 60's. There is not enough space here to tell my story, BUT, here are the highlights of my most recent issue. For various reasons, I am spending a lot of time in the UK. I was flying in to SA for a couple of days in late early March, so since my CC was due to expire end March, I arranged (via their online chat which takes FOREVER) to have the card delivered to a specific branch, and that a named person (a friend of mine) would collect on my behalf. Easy, right? NOT. So, my friend goes to collect the card as arranged BY FNB - NO card. I fly in, get my stuff done, and fly out again WITHOUT my card. Then end March my card duly expires. I'm on the chat facility to them again, and they take all my info for my base in the UK and promise to send it to me. Today (09 May 19 - so more than a month later) I still have NO card. BUT they are still charging me for the card. SAME thing with my Discovery CC (also run by FNB). They just keep messing up and when you are so desperate and angry that you end up going to social media, they finally respond. Well, today in desperation, I sent an private Facebook message to them- NO Reply. I then post as a reply on one of their posts on FB to say how angry I am. Another client of FNB replies on my post and says same happened to her, and on Facebook, FNB respond to her on my message, and not me. Really? Talk about rude. Anyway, after over a hour waiting on the chat facility, I finally get some (insert rude word here) who clearly has no clue how to deal with an irate customer. This person tells me that the card is NOW at the bank it was supposed to be at for my friend to collect - 2 months LATE, and it was supposed to be sent to me in the UK - but they sent to one of the branches instead. OMW - where do they find the people that work there? Anyhow, so I am not getting anywhere with this individual and decide that I definitely want to close my accounts. I start asking the things I need to know to close the accounts. I manage to close one online while waiting for him to reply to a message (did I mention it takes forever for them to reply on this online chat), and am getting an error while trying to close the next account, THEN he cuts me off and message comes up to say I have to wait for another consultant. Consultant is a dreadful word to use, as that would intimate that they would consult, but they do not - they merely bumble about. So, at this point, while online, I have given notice on my investment account and I have successfully closed another FNB account. I cannot close my cheque account till my investment account pays into it, then I can close it. My husband for some weird reason wants me to keep my credit card with FNB, so I am STILL trying to get them to send me the stupid card. I now have been promised that a manager from FNB will call me within 4 working hours. I shall not hold my breath. Just as a comparison. I also have an Amex Plat card. Last week, Amex called me to say that there were some small weird charges on my card. It was fraud. So they stopped the card (which scared me as now I have NO cards) and said they would send me a new one. The new Amex card arrived by courier, at my front door, in the UK on Tuesday this week - less than a week after speaking to them. THAT is competence. THAT is service. Maybe FNB should go for training with Nedbank ... Better yet. Let Capitec train ALL the banks. Capitec offers the best service of all banks that I deal with in SA.
56 replies
101 months ago
Quick & Efficient service
I had written a negative review on a company on the HelloPeter website. Then the company in question redeemed itself by apologising and providing the service for which I’d paid. Therefore I wanted to update my review to reflect that. I am not terribly IT literate, so emailed HelloPeter to ask them how to do it. The response from Customer Service Administrator Monique Smith was very quick, friendly and efficient, and I appreciate it. Thank you HelloPeter for not only offering this platform, but for offering good service yourself.
105 replies
101 months ago
Service not delivered & no response
I am an accommodation provider. I received an email from SA-Accommodation.co.za to list my business. New site special offering lifetime listing for R399. Had some initial questions to which they replied quickly. Then paid the money & listed same day (21 Dec). They promised to have listing done in 24 hours, with max 48 hours. Emailed following day to say I'd checked, but no listing. Emailed again on 29 Dec to say still no listing. To date (06 Jan) I have not heard peep from them again. I emailed them a short while ago, and hope to hear from them by Monday. This is NOT the way to get your website going and to provide customer support. I have worked in the Travel & Tourism industry for almost 30 years, and this is, in my opinion, very bad service on their part. If you are not able to live up to your promise, the very least you do is contact the client to update them and apologise.
105 replies
102 months ago
Extraordinarily good service & Community Careing
We collect clothes from all over the world, for underprivileged children. These clothes are brought into South Africa, to Johannesburg. These days, we always use Citi-Sprint Couriers to collect the clothes for us, and deliver them to where they are required, to assist the underprivelede kids. They go way above what they need to do as a contracted courier, to assist us. I have been using Citi-Sprint (and Bicycle brigade back in the day) since the 90's, and have NEVER had bad service from them. They are truly extraordinary as a company. They never forget the little guys, and we appreciate all their efforts. Thank you so much. Kids-Helping-Kids Foundation
0 replies
105 months ago
Brilliant, caring service
I used to take my pets to Natalie (Ixia Street Animal Hosp) when I lived in the area over 11 years ago. Since moving away, I have used various vets, and they have all been good - but not quite Natalie .. especially when it comes to cats. Well, my darling 13-year old cat Micky, is not well. Normally I would take my pets to a local vet, but Micky is special to me . While all my furry babies are special, Micky is the favourite kid. So we decided that he needed the best, and schlepped all the way to Ixia Street Animal Hospital. I had today read some negative reviews on HelloPeter about Ixia Street AH, so I was somewhat worried that things may have changed in the 11 years since we had been there. Well, Dr Natalie was just as we remembered her! Her loving and caring attitude towards Micky had him won over in no time at all (no mean feat I tell you). Well, I had to leave my darling Micky there overnight, and come all the way home. I had asked if the accommodation for the cats was warm and comfy, and as we were walking out the door, Dr Natalie came out and asked if I wanted to see where Micky would be sleeping. It was warm and comfy, and I so SO appreciate her being so thoughtful. It is now 19h00, and Natalie just called - yes, she is still working. I was not expecting good news, and while the news is not really bad yet, I have a sneaky suspicion this story is not going to have a good ending. Micky I believe has cancer - but I still hope not. Anyhow, I appreciate the extra mile that Dr Natalie Bosman and Ixia Street Animal Hospital have gone to make me feel .. no, KNOW that my Micky is being taken care of. Despite the bad news I think may be coming, Dr Bosman is the ROCK star of Kitty-Vets!
0 replies
120 months ago
Wonderful Service
<p>I am a travel consultant. While we offer AIG insurance to clients, I am very very seldom involved when a claim arises, so I have little first-hand experience with dealing with a claim. I recently had clients who sadly, at the last minute, had to cancel their much anticipated holiday, due to the Dad being involved in an accident. Because they were so busy dealing with his rehabilitation, his wife asked me if I could assist with the claim by liaising with AIG. I will admit I was not enamoured at the idea, as most people say dealing with any insurance claim is a pain, but I agreed to help as much as I could. Well, based on my experience with AIG, I will never again be apprehensive about dealing with them again. They were not only very efficient, but they were always friendly, polite and most helpful. They helped me with some areas I was not sure of how to deal with, and then settled the claim very quickly. AIG, THANK YOU so much for your professional and polite service. I must in particular mention a gentleman called Ryan Murray (he is a Travel Claims Examiner – I’m not entirely sure what that is), who when I had a query on the settlement, explained it all, and sorted it out quickly … VERY quickly. I was amazed, and most grateful for the assistance. Will never have ANY qualms about recommending AIG to travellers.</p>
53 replies
126 months ago
Dreadful service & attitude
Our outdoor table & chairs were damaged in a storm. I need to buy another set before Xmas & insurance has agreed to pay. Insurance however needs a quote on a letterhead, so I asked the supplier of the table & chairs for a letter giving the price. When I called, I was told to email (no problem), & then emailed as requested.<br> Heard nothing, so followed up with a call the next morning. Another person said Shirley would call back & I asked that she check her email, thinking she may not have seen it. Was told no problem. I followed up telecom with another email & received reply saying \please wait". Waited 3 days and just called again to find out when I can expect quote. Have now been told that they \""don't do quotes\"". I clarified all I need is a letter saying what the price of the items are"
0 replies
135 months ago
Good price & Delivery as promised
I have just taken delivery of 2 machines (Popcorn & Candyfloss) from Zaheer at Sunrose Online. I had ordered & paid for these for a 3rd party on Wed 25 Feb. <br> Afterwards the comments on HP were brought to my attention by someone. I called Zaheer in a panic, and he told me not to worry, that all would be fine. He gave me the tracking No & courier contact details. I called the courier who said the stuff was en-route to Cape Town, & that it should be here Monday or Tuesday. <br> Well it arrived on Friday 27 Feb - 2 days after payment ..not bad at all :) I wasn't here to check it before signing for the delivery, but when I checked it this morning, it looks to be OK. I need to obviously test the machines, but I feel quite confident that they will be fine. Thank you very much for your super service, and the good price for the machines.
53 replies
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5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)