Lies

We booked accommodation recently via the agency and it was all fun and games till they had to pay our deposit back . We knew we had broken 2 glasses so we knew we were not getting back the 2000 back . But it looks they don’t really give back that deposit they just give it back . They say they not get back anything because we made a mess , where even they were didn’t meet their part of the contract and also claim we smoked in the house when we know they didn’t . But smoked outside which they said was allowed