HORRIFYING EXPERIENCE WITH BALLITO ISP

I recommend Baliito ISP, via Linklayer, to my new tenant, who is an online teacher. Her fibre was supposed to have been active on 20 February 2026. This was a deal breaker for her, and I personally drove this entire process for almost 3 weeks, from start to what I thought was the finish. On 19 February both Linklayer and Ballito ISP confirmed that EVERYTHING was in place, and that on the morning of 20 February her 100/100 line will be activated.

By 14.00 on 20 February nothing had been done by them. I followed up, and this is where the disaster commenced.

Everyone is blaming each other for the issues. Ballito ISP claims the fault is with Linklayer, and vice versa. Then Ballito ISP blames their engineers, their upstream provider, and uses that famous "it's been escalated to management" line.

I acknowledge that our area had a 12 hour power outage on Saturday from 06.00 to 18.00, but that has NOTHING to do with the issue, which is that the line should have been active on Friday morning. By the way, my tenant has already paid for the service.

It has turned into a complete circus. My tenant commences classes at 8.30 tomorrow morning (Monday). No work means no income for her. She may even lose her job if she cannot adhere to her schedule.

This is THE MOST SHOCKING display of inefficiency I have experienced in a long time.

I run my own company, yet I, as management, do not hesitate to work 24/7 where the situation requires it. The management of both Linklayer and Ballito ISP have yet to surface.

To everyone out there - do not deal with these businesses. If they really were making an effort, this issue would have been resolved by now, Sunday, at 13.52.

It is absolutely shocking and a disgrace that customers are just numbers, and in this industry, you become a ticket number.

Well - Ballito ISP, you will be compensating my tenant for loss of income, inconvenience, a possible job loss if this issue is not resolved today, refund for services not provided and prepaid, and any other consequential damages. Then there will be the bill for my time, and I don't come cheap.

I don't care who your suppliers are. It's YOUR brand, so your damage.