Heartfelt Thanks to Mr Dieter Fittakau, Mr Senzo & the Ballito Junction Mall Security Team

Heartfelt Thanks to Mr Dieter Fittakau, Mr Senzo & the Ballito Junction Mall Security Team

I would like to sincerely thank Mr Dieter Fittakau and Mr Senzo (who was on-call on the evening of 05 July 2025) from the Ballito Junction Centre Mall Security team for their incredible assistance during a very stressful situation.

After a long day, I had mistakenly left a large bag of shopping — worth over R5,000 — in a trolley at the Level 6 parking area. I only realised this when I had already arrived in Yellowwood Park at my mother’s home. We live in Richards Bay and only travel to Durban occasionally to stock up, so this was devastating to realise.

Despite the fact that the mall cannot be held responsible for items accidentally left behind, both Mr Dieter and Mr Senzo responded to my frantic call with care, urgency, and genuine empathy. They had no obligation to assist, yet they went out of their way to help me — not knowing whether they would even find the bag, but committed to doing their best.

By the grace of God and with their help, I found Mr Senzo and his security team waiting for me with my shopping bag — still in the same trolley, open, but with everything still inside. I was overwhelmed with relief and gratitude. They even kindly encouraged me to check that all my items were still there, assuring me that if anything was missing, they’d try their best to assist further.

It’s rare to come across individuals who go above and beyond their job descriptions with such kindness, professionalism, and heart. Thank you, Mr Dieter, Mr Senzo, and the whole security team. May the Lord richly bless you for your compassion and diligence.

Ballito Junction is truly fortunate to have such outstanding people on their team. Words will never be enough to express my gratitude.

Yvonne Ngubane (Richards Bay)