YM
yvonne M
Active since Mar 2012
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Complaint Against Mr Price Home – Non-Delivery, Misrepresentation & Refusal to Refund
I placed an order with Mr Price Home at your Ballito Mall store (Order Number: 202720185864). The items I purchased were an occasional chair and a 2-seater couch. Although neither was in stock in the store, I was assured they were available online and the store would order them for me. Four days later, I was contacted and told that the 2-seater couch was not actually available. The occasional chair was promised to arrive within 7 days, but 4 weeks later I still have not received it. When I followed up: I was told I could not get a refund, only a voucher. This is unacceptable, as I paid in full using my debit card, not a voucher. On Saturday midday, I called your helpline. The agent Minehle was rude, condescending, and refused to escalate me to a supervisor. She insisted I “take her word” for a supposed policy that delivery only counts from when a truck is loaded. The Ballito Mall store staff deny this is a valid policy, and I was never provided with written confirmation despite asking. It has now been 4 weeks since payment, and I am still without my items, without a proper refund, and unable to furnish my rented office space — leaving me out of pocket and unable to begin work as planned. All I want now is my money back to my account including for the occasional chair so can go find the items from another service provider that can be honest and transparent about their service delivery. This entire experience has been financially damaging, stressful, and has destroyed my trust in Mr Price Home.
53 replies
9 months ago
Heartfelt Thanks to Mr Dieter Fittakau, Mr Senzo & the Ballito Junction Mall Security Team
Heartfelt Thanks to Mr Dieter Fittakau, Mr Senzo & the Ballito Junction Mall Security Team I would like to sincerely thank Mr Dieter Fittakau and Mr Senzo (who was on-call on the evening of 05 July 2025) from the Ballito Junction Centre Mall Security team for their incredible assistance during a very stressful situation. After a long day, I had mistakenly left a large bag of shopping — worth over R5,000 — in a trolley at the Level 6 parking area. I only realised this when I had already arrived in Yellowwood Park at my mother’s home. We live in Richards Bay and only travel to Durban occasionally to stock up, so this was devastating to realise. Despite the fact that the mall cannot be held responsible for items accidentally left behind, both Mr Dieter and Mr Senzo responded to my frantic call with care, urgency, and genuine empathy. They had no obligation to assist, yet they went out of their way to help me — not knowing whether they would even find the bag, but committed to doing their best. By the grace of God and with their help, I found Mr Senzo and his security team waiting for me with my shopping bag — still in the same trolley, open, but with everything still inside. I was overwhelmed with relief and gratitude. They even kindly encouraged me to check that all my items were still there, assuring me that if anything was missing, they’d try their best to assist further. It’s rare to come across individuals who go above and beyond their job descriptions with such kindness, professionalism, and heart. Thank you, Mr Dieter, Mr Senzo, and the whole security team. May the Lord richly bless you for your compassion and diligence. Ballito Junction is truly fortunate to have such outstanding people on their team. Words will never be enough to express my gratitude. Yvonne Ngubane (Richards Bay)
0 replies
24 months ago
Defy Fridge that just stopped working after 9months.Bought sleepmasters NRB
I purchased a Defy 555LT SBS Fridge (WD DFF447 Metallic). Vat registration number 4010166660, at Sleepmasters, Broadwalk Inkwazi Mall, Richards Bay. This occurred on the 27-06-23. In just 9 months, the refrigerator stopped operating and began producing hot air. Since it was still under warranty, I returned it to the store, and it has been four weeks, and I am still without a refrigerator. We reported the matter on the 26-03-24. The store manager has been attempting to help me so that I can be helped by her boss. To no avail. As of three weeks after filing the complaint and still without a working fridge or merely sending someone to assess the issue, I had made multiple calls and begged the store to kindly assist me because having no fridge was such a costly hassle. As I have 2 small kids that require lunch and refrigerated already made food after school. Saying I wasn't frustrated, enraged, and helpless would be an understatement. I eventually contacted Defy because hiring my own electrician would cancel my warranty. I then contacted Defy on the fourth week. Only to find out that the store owner had not reported my complaint to Defy, despite the store manager emails to this individual whom she reported as her boss who was said have to report my complain to Defy. I demanded her bosse’s contact details to inquire as to why my complaint was not logged with Defy. They agreed to call me back as the lady who answered the phone reported that the so-called boss has just left the office. Please note, this was not even a landline but a cellphone number. Which also was a concern, they didn't even bother to indicate if or where their business was, except that they were based in Richards Bay. Thus, it was a no surprise when they failed or rather chose to ignore me, and they couldn't explain why they never filed my complaint with Defy. I subsequently had to lodge the complaint telephonically with Defy myself and log number given was 1958017 this was on the 12-04-24. It was now four weeks after my initial complaint. Defy then informed me that they will send me a new refrigerator after I had to call them following their technician that was sent on the 15-04-24 . To Which I then indicated since I had to also follow up with them after 3days of no feedback that I will not be open to any options either than being given a new Fridge at this point. Defy then claimed that they would provide me a new fridge when I explained that after their technician assessment, I declined the gas refill option and chose the second alternative, which was to give me a new fridge. Because how can a new fridge, barely a year old, require a gas refill? This made me wonder if I wasn't sold an old fridge to begin with. To date, Defy informed me on the 17th that they have arranged for a new fridge to be brought to my property, which will take between 7 and 10 or 14 days. They will then arrange for a temporary fridge to be delivered to me by Sleepmasters Richards Bay. They were alerted, and fast tracked to today, once again via the store manager, who has been so diligent but can only pass on my complaints to her employer. I have been promised a temporal fridge since April 17th and have been told different stories up until today. I alerted Defy yesterday (23-04-24) about this situation by phoning the 031 480 2454 number of a lady who has been coordinating the process, who stated that she was equally concerned about why they had failed to meet their agreed upon requests as previously conveyed and agreed. However, none of them have responded as of today, and I still do not have a temporary or new refrigerator. Please advise as it will now be 5 weeks since I reported the complaint. At this point, I am considering taking the case to small claims court and reporting it to the ombudsman. And the financial cost of daily living of not having a fridge is significant. The following numbers that I called were as follows: Sleepmasters Richards Bay: 010 133 0486 The offices of the so-called unknown boss of the store manager: 079 231 6343 Defy head offices: 086 100 3339. Defy 2nd number I was given to help me deal with the matter: 031 480 2454.
0 replies
24 months ago
Defy Fridge that just stopped working after just 9months of purchase.
I purchased a Defy 555LT SBS Fridge (WD DFF447 Metallic). Vat registration number 4010166660, at Sleepmasters, Broadwalk Inkwazi Mall, Richards Bay. This occurred on the 27-06-23. In just 9 months, the refrigerator stopped operating and began producing hot air. Since it was still under warranty, I returned it to the store, and it has been four weeks, and I am still without a refrigerator. We reported the matter on the 26-03-24. The store manager has been attempting to help me so that I can be helped by her boss. To no avail. As of three weeks after filing the complaint and still without a working fridge or merely sending someone to assess the issue, I had made multiple calls and begged the store to kindly assist me because having no fridge was such a costly hassle. As I have 2 small kids that require lunch and refrigerated already made food after school. Saying I wasn't frustrated, enraged, and helpless would be an understatement. I eventually contacted Defy because hiring my own electrician would cancel my warranty. I then contacted Defy on the fourth week. Only to find out that the store owner had not reported my complaint to Defy, despite the store manager emails to this individual whom she reported as her boss who was said have to report my complain to Defy. I demanded her bosse’s contact details to inquire as to why my complaint was not logged with Defy. They agreed to call me back as the lady who answered the phone reported that the so-called boss has just left the office. Please note, this was not even a landline but a cellphone number. Which also was a concern, they didn't even bother to indicate if or where their business was, except that they were based in Richards Bay. Thus, it was a no surprise when they failed or rather chose to ignore me, and they couldn't explain why they never filed my complaint with Defy. I subsequently had to lodge the complaint telephonically with Defy myself and log number given was 1958017 this was on the 12-04-24. It was now four weeks after my initial complaint. Defy then informed me that they will send me a new refrigerator after I had to call them following their technician that was sent on the 15-04-24 . To Which I then indicated since I had to also follow up with them after 3days of no feedback that I will not be open to any options either than being given a new Fridge at this point. Defy then claimed that they would provide me a new fridge when I explained that after their technician assessment, I declined the gas refill option and chose the second alternative, which was to give me a new fridge. Because how can a new fridge, barely a year old, require a gas refill? This made me wonder if I wasn't sold an old fridge to begin with. To date, Defy informed me on the 17th that they have arranged for a new fridge to be brought to my property, which will take between 7 and 10 or 14 days. They will then arrange for a temporary fridge to be delivered to me by Sleepmasters Richards Bay. They were alerted, and fast tracked to today, once again via the store manager, who has been so diligent but can only pass on my complaints to her employer. I have been promised a temporal fridge since April 17th and have been told different stories up until today. I alerted Defy yesterday (23-04-24) about this situation by phoning the 031 480 2454 number of a lady who has been coordinating the process, who stated that she was equally concerned about why they had failed to meet their agreed upon requests as previously conveyed and agreed. However, none of them have responded as of today, and I still do not have a temporary or new refrigerator. Please advise as it will now be 5 weeks since I reported the complaint. At this point, I am considering taking the case to small claims court and reporting it to the ombudsman. And the financial cost of daily living of not having a fridge is significant. The following numbers that I called were as follows: Sleepmasters Richards Bay: 010 133 0486 The offices of the so-called unknown boss of the store manager: 079 231 6343 Defy head offices: 086 100 3339. Defy 2nd number I was given to help me deal with the matter: 031 480 2454.
71 replies
25 months ago
Westcliff hotel
We checked in on Thursday 21-03-24 and checked out on Sunday morning 24-03-4 with my husband and 2 children. Booked the family room. Ohh my word, it was such an amazing place . Once you enter the hotel, feels like you are in another tranquil and peaceful place with just nature surrounding you. And not Johannesburgh,lol. The views of just nature from the room to the restaurant views was amazing and so calming. The whole 5 star treatment was just value for your money. The whole staff was just so kind, warm and so welcoming. Thank you for such a wonderful holiday gateway we just had on our anniversary weekend . The whole facility is just amazing. The food from breakfast to dinner, and room dining . Divine. The chefs knows how to make great food.. Love how the hotel is so family friendly yet so classy.
0 replies
70 months ago
MOTORITE
I would like to report a nightmare experience we have been having with "Motorite" insurance. My husband took out a warranty plan with motorite in 2018 for our car. Since than we have been paying our premiums and have not had to claim since last year. However, since last year in dealing withe motorite we have had a nightmare of an experience.Whereby they refuse to pay for any service claims. They will look for every loop hole and if none is found < e.g. as it was the case last year they resorted to paying only 20% which is usually a small amount to the cost of the services which defeat the purpose why we have an insurance plan to cover our service. They will state reason that do not make sense for one to have even consider the plan and which was not communicated to us when we took the plan. To date, we having the same experience its like we relieving last years nightmare with them accept unfortunately for them we took our car to a very diligent and persistent service dealer , Mercedes Benz Durban. We took our car for a services 3 weeks ago and they have been playing the same cat and mouse games of looking for reasons NOT TO PAY once again. They asked for countless evidence which Mercedes Benz Durban has diligently provided on every occasion. Since thus far, seems they have not find a loop hole they just quite and we are left careless as Mercedes is waiting for their go ahead to proceed with the service. It has been 3 whole weeks to date, we took our car for the service on the 2nd of July, till to date they giving Mercedes Benz Durban the run around after been furnished with all the pictures, diagnostic reports and paper work they requested in the hope to not pay. I am currently very disappointed and still in disbelief that they seem to have no shame in repeating the same stunt once again. This I found very unethical and appalling and begs the question as to why they still operating as it seems their mission statement is to take individuals premiums and find ways to NEVER PAY. Now they just quite and we left carless as they seem to find ways to not pay or pay as little as they can push. kindly advice if anyone has any idea of how to deal with such companies. I am beyond disappointed and frustrated at this point whilst I await for when ever they have mastered a crooked plan to cheat us from not paying.
420 replies
123 months ago
Disrespected and discriminated breastfeeding mum
I visited Wimpy upon arrival i proceeded to feeding my 17month old baby.Waiter rushed over to me to state that by no means am I allowed to breastfeed my child in the restaurant as per their store policy. And told me to move to a nearby corner they supposedly allocated for mothers who are breastfeeding and return to my table once im done or cover up.This was offensive, appauling, down right infuriating and discriminating to say the list. As it is in no way; shape or form is it illegal for me to breastfeed my child in public.By virture the store should move which ever individual that has a problem not me.Which in this instance was not even the case.And the worse part is when we called the manager(Donald) to politely inform him as such because such a policy should not be in place nor inforced.The so called manager never bothered to come to us regardless of the Waiters several requests. 25minutes later the manager still did not come and the irratating part is we even saw him outside talking to some other guy and walked back inside and still did not bother to come over to us.<br> <br> I would like a formal explaination and apology from wimpy Groblersdal especially from manager Donald.
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)