Bad Experience with Banhoek.Lodge (Stellenbosch)

We have had a bad experience with Banhoek Lodge in Stellenbosch. The following reasons have been noted: 1. Our booking made directly on their website (reflecting available rooms), deposit paid and payment confirmation received, was cancelled by the Lodge, with an email informing us of the cancellation due to a system error, and stating we will have our deposit returned. This happened almost three days after our booking was made. We had to contact the Lodge ourselves to get clarity, to which we were informed it was a Bookings.com system error. We informed them that we made our booking directly on the Lodge’s website, and not via Bookings.com. No evidence of the system error was provided. 2. In addition, a further three full business days after promising to refund our deposit, we have still not received our money. We followed—up again ourselves with the Lodge, who now claimed a third party service provider, Nightsbridge, was the delay, and there was not much further they could do. We had transacted directly with the Lodge, on their website and the Lodge should be responsible for our money being returned. We have no dealings with a third-party serbice provider who they use to facilitate their payments. We dealt directly with the Lodge. We will be seeking legal advice and pursuing this matter, unti our money is returned.