BofA pathetic

Pathetic communication. Why must I wait for a card to be delivered ??? 4-6 working days!! This is so inconvenient. I come from a third world country and I can get a card instantly. The banker gave me a business card and her email does not work? I mean C'mon!!! There is ZERO communication regarding when my card will arrive ??? I have to physically go into the bank to file a complaint and I still can't get my card??