Review ofBankmed
Bankmed
1.6|119 reviews
Responds in 6 hours 22 min
JP
Jacques P
1 reviews | Active since Member
09 Mar 2026, 13:52
Worst service suddenly
In my 20 years of claiming with bankmed I have never had an issue now suddenly for the last 2 months you won't pay out for certain meds because I have gone over the limit and the yearly cycle is from some date per year. It's acute meds that comes off my savings yet you won't claim it, now u have to pay over R500. Why am I paying you monthly for this terrible service?
Helpful (0)
Replies (371)0
Replies (371)Bankmed's replyOfficial
09 Mar 2026, 13:59Hi Jacques, we hope you are well. Are you able to please provide us with your claim details and our team will be happy to assist.
Best regards,
Bankmed's reply09 Mar 2026, 13:59
Official
Hi Jacques, we hope you are well. Are you able to please provide us with your claim details and our team will be happy to assist.
Best regards,
Bankmed's replyOfficial
09 Mar 2026, 13:59Hi Jacques, we have responded to you via DM
Best regards,
Bankmed's reply09 Mar 2026, 13:59
Official
Hi Jacques, we have responded to you via DM
Best regards,
JP
Jacques P's updateReviewer Update
09 Mar 2026, 16:47I claimed for Trustan today at Clicks Fairbridge, I tried Friday last week. This has been happening since my previous claim. I have never had this issue and the doctor prescribe a few more tablets to help with severe reflux but every time I try put it on chronic you reject it so I run out of funds by July.
JP
Jacques P's update09 Mar 2026, 16:47
Reviewer Update
I claimed for Trustan today at Clicks Fairbridge, I tried Friday last week. This has been happening since my previous claim. I have never had this issue and the doctor prescribe a few more tablets to help with severe reflux but every time I try put it on chronic you reject it so I run out of funds by July.
Bankmed's replyOfficial
09 Mar 2026, 17:16Thank you. Our team will assess this and revert to you during business hours. 🙏
Best regards,
Bankmed's reply09 Mar 2026, 17:16
Official
Thank you. Our team will assess this and revert to you during business hours. 🙏
Best regards,
JP
Jacques P's updateReviewer Update
09 Mar 2026, 17:22Thanks
JP
Jacques P's update09 Mar 2026, 17:22
Reviewer Update
Thanks
Bankmed's replyOfficial
10 Mar 2026, 07:14You are most welcome. We will be in touch soon.
Best regards,
Bankmed's reply10 Mar 2026, 07:14
Official
You are most welcome. We will be in touch soon.
Best regards,
Bankmed's replyOfficial
17 Mar 2026, 08:22Hi Jacques,
Please accept our sincere apologies for the delayed response and thank you for your patience.
We have reviewed your profile regarding the declined medication. We understand how frustrating this situation can be, especially when it affects your treatment. Our records show that our team has previously explained why the medication was not approved for full payment. Unfortunately, the Trustan medication has been declined again due to the application of standard medicine management rules and protocols, which we are required to follow consistently.
We recognise that these requirements can be difficult and may not always align with your expectations, and we truly appreciate your understanding.
Please do not hesitate to reach out if you have any questions or would like us to talk you through this in more detail. We are here to help and support you.
Please accept our sincere apologies for the delayed response and thank you for your patience.
We have reviewed your profile regarding the declined medication. We understand how frustrating this situation can be, especially when it affects your treatment. Our records show that our team has previously explained why the medication was not approved for full payment. Unfortunately, the Trustan medication has been declined again due to the application of standard medicine management rules and protocols, which we are required to follow consistently.
We recognise that these requirements can be difficult and may not always align with your expectations, and we truly appreciate your understanding.
Please do not hesitate to reach out if you have any questions or would like us to talk you through this in more detail. We are here to help and support you.
Best regards,
Bankmed's reply17 Mar 2026, 08:22
Official
Hi Jacques,
Please accept our sincere apologies for the delayed response and thank you for your patience.
We have reviewed your profile regarding the declined medication. We understand how frustrating this situation can be, especially when it affects your treatment. Our records show that our team has previously explained why the medication was not approved for full payment. Unfortunately, the Trustan medication has been declined again due to the application of standard medicine management rules and protocols, which we are required to follow consistently.
We recognise that these requirements can be difficult and may not always align with your expectations, and we truly appreciate your understanding.
Please do not hesitate to reach out if you have any questions or would like us to talk you through this in more detail. We are here to help and support you.
Please accept our sincere apologies for the delayed response and thank you for your patience.
We have reviewed your profile regarding the declined medication. We understand how frustrating this situation can be, especially when it affects your treatment. Our records show that our team has previously explained why the medication was not approved for full payment. Unfortunately, the Trustan medication has been declined again due to the application of standard medicine management rules and protocols, which we are required to follow consistently.
We recognise that these requirements can be difficult and may not always align with your expectations, and we truly appreciate your understanding.
Please do not hesitate to reach out if you have any questions or would like us to talk you through this in more detail. We are here to help and support you.
Best regards,