Sizes change without notice and returned items is not replaced. No feedback.

RMA9247916 for order #BS54152. I have purchased shoes from Barestep twice before, the first time the size was correct, the second time the size was incorrect and it was exchanged without issue. In December 2025 I again bought shoes, the same as the first time, but this time the size was not the same and I had to send it back for an exchange, I had to pay an additional R200 for the exchange, they send me an email saying that they received the returned items on 21 January 2026, I have send multiple emails and have heard nothing since. No reply, no explanation.