Zero response from this company since Nov 2025

I have worn Barestep shoes for years (have 3 pairs), loved them and recommended them to all and sundry. The original ones had very durable soles, but the uppers were wearing through on the black pair. I invested in another two pairs in November 2025. The sizing had changed, so the shoes I received were too small, and one pair was the wrong colour - a colour I already have. I needed to return both pairs, unworn. I jumped through all the hoops, paid the return fee, got exchange permission, got their form/waybill/label, and sent back the shoes with their courier. That is now six months ago, and there has been absolutely no response to my repeated emails or my Facebook messages. And no shoes. This is unacceptable.