The worst attitude from a manager ever!!

This is probable the worst management I have ever dealt with. My mom bought a sleeper couch which arrived without legs after paying for the delivery. The manager told us that we must go fetch the legs or return the couch as he doesn't chase money and refused to deliver the legs. He was obnoxious, rude and degrading and slammed the phone down after saying its not his problem and he doesn't need the business.