I gave them boots to put in new sole on the 18 March they told me it takes a week because they must order the part

I gave them boots to put in new sole on the 18 March they told me it takes a week because they must order the part. On 8 April my wife went there to get the boots but on her arrival they didn't even start work on the boot. They only put glue on the boot. Next day the boot was courier d to me. Yesterday on 15 April I wore it and the sole was off they didn't see it they put glue only. Im very disappointed at Barksole N1 City they don't care about customers or they took a chance because I send a female that's why they did short cuts.